Aircall incident
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved after 40 minutes, affecting Inbound Calls and Inbound Messaging (SMS/MMS) and 1 more, on October 5, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 05, 2026, 09:32 AM UTC
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
- investigating Oct 05, 2026, 09:33 AM UTC
We are continuing to investigate this issue.
- identified Oct 05, 2026, 09:58 AM UTC
We are working with our carrier that identified the issue and taking remedial actions.
- identified Oct 05, 2026, 10:01 AM UTC
Our carrier is seeing recovery with calls and messaging services.
- monitoring Oct 05, 2026, 10:02 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 10:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 10:12 AM UTC
This has fully recovered and we confirm resolution.
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