Aircall incident

Public API returning 500 error

Resolved after 32 minutes, affecting API & Webhooks, on December 17, 2025.

monitoring Dec 17, 2025, 10:48 AM UTC

A fix has been implemented and we are monitoring the results.

Affected components

API & Webhooks

investigating Dec 17, 2025, 10:27 AM UTC

We are investigating an error on our public API returning 500 error. The issue has been identified and we are working on a corrective release.
identified Dec 17, 2025, 10:28 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 17, 2025, 10:48 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 17, 2025, 11:00 AM UTC

Our public API is now working as expected, this incident has been resolved.

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