Resolved after 1 hour 14 minutes, affecting AI Voice Agent (AIVA) — Inbound, on October 20, 2025.
The issue where the AI Voice Agent was not connecting to calls has been resolved.
Affected components
AI Voice Agent (AIVA) — Inbound
Update timeline
- investigating Oct 20, 2025, 08:28 PM UTC
We are currently investigating an issue where the AI Voice Agent is not connecting to calls.
- monitoring Oct 20, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:43 PM UTC
The issue where the AI Voice Agent was not connecting to calls has been resolved.
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