Aircall App Instability

Update timeline

1. identified Oct 19, 2025, 01:44 AM UTC

   We are observing another spike in the performance of our real-time services. We have engaged with our provider, who continues to investigate the recurrence of the issue on some of their clusters. We will provide further information as soon as further developments are made.

2. monitoring Oct 19, 2025, 02:33 AM UTC

   We are observing a new recovery. We continue to be in contact with our Provider, and we're actively monitoring the system performance. We will provide further updates as soon as necessary.

3. monitoring Oct 19, 2025, 03:28 AM UTC

   The mitigation implemented by our provider seems to be stabilizing the impacted clusters. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

4. monitoring Oct 19, 2025, 06:08 AM UTC

   The system has been fully stable for the past 1 hour. Nonetheless, our provider has not yet considered the issue resolved. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

5. resolved Oct 19, 2025, 06:55 AM UTC

   System performance has remained stable during the past few hours of monitoring. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality. If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.