Resolved after 28 minutes, affecting Agent Status, on October 31, 2025.
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Affected components
Update timeline
- investigating Oct 31, 2025, 08:50 AM UTC
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
- identified Oct 31, 2025, 08:58 AM UTC
The issue has been identified, and we're actively working on the mitigation.
- monitoring Oct 31, 2025, 09:10 AM UTC
We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
- resolved Oct 31, 2025, 09:19 AM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
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