Resolved after 1 hour 12 minutes, affecting Aircall Mobile App (iOS), on October 27, 2025.
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
Affected components
Update timeline
- investigating Oct 27, 2025, 03:40 PM UTC
We are currently investigating an issue where calls are dropping from mobile applications.
- investigating Oct 27, 2025, 03:47 PM UTC
We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
- investigating Oct 27, 2025, 03:54 PM UTC
We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
- monitoring Oct 27, 2025, 04:26 PM UTC
We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
- resolved Oct 27, 2025, 04:52 PM UTC
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
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