Vonage API Outage History
Vonage API degraded · 4 active incidents · 1 long-running issue View live status →Pingoru has recorded 313 incidents for Vonage API: 313 in the last 12 months and 114 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 47 | 392 of 590 (66%) |
Incidents, newest first
Minor September 23, 2026 United Kingdom SMS - Degradation for SMS towards UK all networks from Long Virtual Numbers 4h 59m SMS Europe
Started Sep 23, 2026, 10:57 AM UTC· resolved Sep 23, 2026, 03:56 PM UTC
- investigating Sep 23, 2026, 10:57 AM UTC
We have been notified of SMS delivery degradation towards UK all networks from subset of our UK LVNs. You may observe failure outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Sep 23, 2026, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 03:56 PM UTC
This incident has been resolved.
Minor September 23, 2026 Issue with Spain RCS Delivery 2h 27m RCS Connectivity
Started Sep 23, 2026, 09:54 AM UTC· resolved Sep 23, 2026, 12:22 PM UTC
- investigating Sep 23, 2026, 09:54 AM UTC
We are aware of issues that may be impacting your Spain RCS. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 23, 2026, 11:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 12:22 PM UTC
This incident has been resolved.
Minor September 22, 2026 Voice API Latency Issue - USE1 1d 7h Voice API, Voice North America
Started Sep 22, 2026, 03:07 AM UTC· resolved Sep 23, 2026, 10:15 AM UTC
- investigating Sep 22, 2026, 03:07 AM UTC
Following a service interruption reported by Engineers, we continue to monitor the impact to some Vonage services, which may have impacted your calls within the US. We are still seeing intermittent timeouts with minimal impacts. This is a continuation of: https://vonageapi.statuspage.io/incidents/tx8xrzgpx5nr We are closely engaged with our Engineers as they work to resolve the issue. We’ll continue to provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating Sep 22, 2026, 05:54 AM UTC
We continue to work to resolve the issue that may be impacting your calls. We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- investigating Sep 22, 2026, 07:50 AM UTC
We continue to work to resolve the issue that may be impacting your calls. We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- investigating Sep 22, 2026, 10:12 AM UTC
We continue to work to resolve the issue that may be impacting your calls. We'll continue to provide further update once we have more information or when full service is restored.. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Sep 22, 2026, 01:42 PM UTC
We have identified the issue that may be impacting your calls and have applied initial mitigations. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Sep 22, 2026, 05:43 PM UTC
We have identified the issue that may be impacting your calls and our engineers are actively working on a fix. We continue to monitor the service while remediation is in progress. Intermittent timeouts may still be experienced in the US East region. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Sep 22, 2026, 11:41 PM UTC
We have identified the issue that may be impacting your calls and our engineers deployed a workaround in one region that mitigated the issue. We will continue to provide further updates once the final fix has been deployed or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Sep 23, 2026, 02:53 AM UTC
A fix has been implemented to one of the regions and we are monitoring the results. We will continue to provide updates within 24 hours or when full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 23, 2026, 10:15 AM UTC
Vonage services have been fully restored following the service interruption impacting your calls, which began at 2026-09-21 01:27 UTC. Full resolution has been confirmed effective 2026-09-22 18:44 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Notice September 21, 2026 Voice API Latency Issue - US-East – Voice API
Started Sep 21, 2026, 08:44 PM UTC· resolved Sep 21, 2026, 08:44 PM UTC
- resolved Sep 21, 2026, 08:44 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-21 18:40 UTC. Full resolution has been confirmed effective 2026-09-21 19:59 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor September 18, 2026 Canada Silent Authentication - Service degradation affecting Rogers Network 38m Verify SilentAuth North America
Started Sep 18, 2026, 02:41 AM UTC· resolved Sep 18, 2026, 03:20 AM UTC
- investigating Sep 18, 2026, 02:41 AM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Rogers Network in Canada. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 18, 2026, 03:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 03:20 AM UTC
This incident has been resolved.
Minor September 16, 2026 Taiwan SMS - Pre-Registered brands delivery degradation towards all networks 1h 57m SMS APAC
Started Sep 16, 2026, 08:10 PM UTC· resolved Sep 16, 2026, 10:07 PM UTC
- investigating Sep 16, 2026, 08:10 PM UTC
We are currently observing SMS delivery degradation for domestic pre-registered traffic towards the Taiwan Mobile network. We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 16, 2026, 09:05 PM UTC
Please note that message delivery was not impacted. Only missing delivery reports. A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 10:07 PM UTC
This incident has been resolved.
Minor September 14, 2026 Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network 3h 35m SMS APAC
Started Sep 14, 2026, 10:29 AM UTC· resolved Sep 14, 2026, 02:05 PM UTC
- investigating Sep 14, 2026, 10:29 AM UTC
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 14, 2026, 12:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 02:05 PM UTC
This incident has been resolved.
Minor September 12, 2026 France Silent Authentication - Service degradation affecting the Bouygues Telecom network 2d 4h Verify SilentAuth Europe
Started Sep 12, 2026, 11:01 AM UTC· resolved Sep 14, 2026, 03:42 PM UTC
- investigating Sep 12, 2026, 11:01 AM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Sep 14, 2026, 11:38 AM UTC
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly. If you have any questions or concerns, please contact api.support.vonage.com
- monitoring Sep 14, 2026, 02:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 03:42 PM UTC
This incident has been resolved.
Minor September 11, 2026 Belgium Voice - Degradation towards all network affecting Long Virtual Numbers 3d 17h Voice Europe
Started Sep 11, 2026, 11:51 AM UTC· resolved Sep 15, 2026, 05:12 AM UTC
- investigating Sep 11, 2026, 11:51 AM UTC
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 15, 2026, 12:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 05:12 AM UTC
This incident has been resolved.
Minor September 9, 2026 Italy SMS - Delivery degradation affecting subset of Italy LVNs 5h 50m SMS Europe
Started Sep 09, 2026, 08:29 AM UTC· resolved Sep 09, 2026, 02:19 PM UTC
- investigating Sep 09, 2026, 08:29 AM UTC
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 09, 2026, 01:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 02:19 PM UTC
This incident has been resolved.
Minor September 8, 2026 USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks 2h 14m SMS North America
Started Sep 08, 2026, 07:34 PM UTC· resolved Sep 08, 2026, 09:49 PM UTC
- investigating Sep 08, 2026, 07:34 PM UTC
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 08, 2026, 09:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 09:49 PM UTC
This incident has been resolved.
Minor September 7, 2026 Service issue in Voice API platform 1h 32m Programmable SIP & SIP Interconnect, Voice API, SIP Trunking
Started Sep 07, 2026, 03:40 PM UTC· resolved Sep 07, 2026, 05:13 PM UTC
- investigating Sep 07, 2026, 03:40 PM UTC
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible. We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 07, 2026, 05:13 PM UTC
Vonage services have been fully restored following today’s service Voice API platform, which began at 7 Sep 2026 15:04:44 UTC. Full resolution has been confirmed effective 7 Sep 2026 16:43:18 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/].
Minor September 4, 2026 Issues impacting Verify API Email channel 4h 58m Verify V2
Started Sep 04, 2026, 08:46 AM UTC· resolved Sep 04, 2026, 01:44 PM UTC
- investigating Sep 04, 2026, 08:46 AM UTC
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
- identified Sep 04, 2026, 10:41 AM UTC
We have identified the issue that may be impacting your email delivery via the Verify API. This is due to a service disruption at our third-party email provider. We continue to work to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Sep 04, 2026, 12:47 PM UTC
We remain closely engaged with our third-party email provider for the issue impacting your email delivery via the Verify API. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Sep 04, 2026, 01:23 PM UTC
Thank you for your patience following our third-party email provider's reported service interruption earlier today which may have impacted your email delivery via the Verify API. Our third-party email provider has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 04, 2026, 01:44 PM UTC
Vonage services have been fully restored following today's service interruption reported by our third-party email provider, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective as of 2026-09-04 13:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor September 3, 2026 USA MMS - Delivery latency affecting MMS messages affecting multiple networks 4d 16h MMS North America
Started Sep 03, 2026, 08:21 AM UTC· resolved Sep 08, 2026, 12:32 AM UTC
- investigating Sep 03, 2026, 08:21 AM UTC
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 08, 2026, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 12:32 AM UTC
This incident has been resolved.
Notice September 2, 2026 Email Notification Delivery Issue 28m Account Access & Notifications
Started Sep 02, 2026, 03:53 PM UTC· resolved Sep 02, 2026, 04:22 PM UTC
- monitoring Sep 02, 2026, 03:53 PM UTC
Vonage services continue to show signs of recovery following today's interruption in automated email notification delivery. We'll continue to provide further updates here within 1 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- resolved Sep 02, 2026, 04:22 PM UTC
Vonage services have been fully restored following an interruption in automated email notification delivery, which began on 2026-08-25. Full resolution has been confirmed effective as of 2026-09-02. Thank you for your patience and understanding as we worked to restore the services. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/].
Minor September 2, 2026 Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks 6h 21m SMS APAC
Started Sep 02, 2026, 12:13 PM UTC· resolved Sep 02, 2026, 06:35 PM UTC
- investigating Sep 02, 2026, 12:13 PM UTC
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 02, 2026, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2026, 03:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 02, 2026, 06:35 PM UTC
This incident has been resolved.
Minor September 1, 2026 Mexico Voice - calls affecting from/to subset of our Vonage LVNs 14h 7m Voice North America
Started Sep 01, 2026, 08:34 AM UTC· resolved Sep 01, 2026, 10:41 PM UTC
- investigating Sep 01, 2026, 08:34 AM UTC
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 01, 2026, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 10:41 PM UTC
This incident has been resolved.
Minor September 1, 2026 USA MMS - Latency affecting MMS messages sent towards AT&T network 9h 23m MMS North America
Started Sep 01, 2026, 03:36 AM UTC· resolved Sep 01, 2026, 01:00 PM UTC
- investigating Sep 01, 2026, 03:36 AM UTC
We have been notified by our suppliers about MMS latency to the AT&T network for a subset of US Long Codes and Toll-Free Numbers The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Sep 01, 2026, 06:56 AM UTC
We are continuing to investigate this issue.
- resolved Sep 01, 2026, 01:00 PM UTC
This incident has been resolved.
Minor August 31, 2026 USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile 3h 22m SMS North America
Started Aug 31, 2026, 05:02 PM UTC· resolved Aug 31, 2026, 08:25 PM UTC
- investigating Aug 31, 2026, 05:02 PM UTC
We have been notified about an issue impacting SMS messages from a subset of short codes to T-mobile. You may experience missing or delayed delivery receipts for a subset of short codes sending to T-mobile networks in the US. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Aug 31, 2026, 05:23 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 31, 2026, 07:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 08:25 PM UTC
This incident has been resolved.
Minor August 29, 2026 India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION 2d 1h Voice APAC
Started Aug 29, 2026, 08:45 AM UTC· resolved Aug 31, 2026, 10:27 AM UTC
- investigating Aug 29, 2026, 08:45 AM UTC
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Aug 29, 2026, 09:06 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 29, 2026, 11:08 AM UTC
We are currently investigating this issue.
- resolved Aug 31, 2026, 10:27 AM UTC
This incident has been resolved.
Notice August 28, 2026 Voice API Issue in the US Region 54m Voice API
Started Aug 28, 2026, 08:38 PM UTC· resolved Aug 28, 2026, 09:33 PM UTC
- monitoring Aug 28, 2026, 08:38 PM UTC
We have noticed an issue with our voice API in the US region. We have resolved the issue and are still investigating to identify the full impact. Customers might have seen API failures when sending call attempts. We’ll update you soon once we have more details about the issue.
- resolved Aug 28, 2026, 09:33 PM UTC
We have resolved an issue affecting Vonage Voice API in the US West region. Between approximately 19:51 UTC and 19:57 UTC on August 28, 2026, a subset of customers may have experienced intermittent API request failures when making call attempts. The issue was caused by a problem with our data center’s Network Load Balancer (NLB) in the US West region. Our engineering team identified and resolved the issue. The overall global traffic impact was minimal.
Notice August 25, 2026 Issues impacting Conversational Connect 36m Vonage Conversational Connect
Started Aug 25, 2026, 03:58 PM UTC· resolved Aug 25, 2026, 04:35 PM UTC
- monitoring Aug 25, 2026, 03:58 PM UTC
We are aware of an issue that affected Conversational Connect, caused by a third-party supplier outage which resulted in tasks not being dispatched. The issue has been identified and services are recovering. We are actively monitoring the situation to confirm full stability of the Experiences. We will provide a further update after 2 hours or sooner if the situation changes. We apologise for any inconvenience caused.
- resolved Aug 25, 2026, 04:35 PM UTC
This incident has been resolved. We can confirm that the third-party supplier issue affecting Conversational Connect in the US region has been resolved. Customers in the US region may have experienced degraded performance and message dispatch delays. messages were successfully enqueued throughout the incident and no messages were lost. Services have been fully restored and we are no longer observing any impact. We apologise for any inconvenience this may have caused and thank you for your patience. Start time: 25 Aug 2026, 13:00 UTC Resolved time: 25 Aug 2026, 15:45 UTC
Minor August 24, 2026 USA SMS - Delivery degradation affecting 10DLC messages for all networks 2h 28m SMS North America
Started Aug 24, 2026, 10:55 AM UTC· resolved Aug 24, 2026, 01:23 PM UTC
- investigating Aug 24, 2026, 10:55 AM UTC
We have been notified by our supplier about delivery degradation for 10DLC messages sent from and towards USA all networks. We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Aug 24, 2026, 12:25 PM UTC
We are working with our supplier/partner towards resolution of the issue. We will keep you posted as soon as we have update from them.
- resolved Aug 24, 2026, 01:23 PM UTC
This incident has been resolved.
Notice August 20, 2026 Silent Authentication restored – Verify SilentAuth North America, Verify SilentAuth Europe
Started Aug 20, 2026, 06:15 PM UTC· resolved Aug 20, 2026, 06:15 PM UTC
- resolved Aug 20, 2026, 06:15 PM UTC
Silent Authentication has been fully restored following today's service interruption reported by our third-party provider, which began at 2026-08-20 16:45:00 UTC. Full resolution of the incident has been confirmed effective 2026-08-20 17:02:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor August 19, 2026 Belgium SMS - Delivery degradation towards Proximus, Telenet, Base networks 18h 47m SMS Europe
Started Aug 19, 2026, 06:17 AM UTC· resolved Aug 20, 2026, 01:05 AM UTC
- investigating Aug 19, 2026, 06:17 AM UTC
We are currently observing SMS delivery degradation towards Proximus, Telenet, Base network. You may experience failures or delays for Outbound SMS sending towards Proximus, Telenet, Base network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Aug 19, 2026, 01:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 01:05 AM UTC
This incident has been resolved.