Resolved after 54 minutes, affecting Voice API, on August 28, 2026.
We have resolved an issue affecting Vonage Voice API in the US West region. Between approximately 19:51 UTC and 19:57 UTC on August 28, 2026, a subset of customers may have experienced intermittent API request failures when making call attempts. The issue was caused by a problem with our data center’s Network Load Balancer (NLB) in the US West region. Our engineering team identified and resolved the issue. The overall global traffic impact was minimal.
Affected components
Update timeline
- monitoring Aug 28, 2026, 08:38 PM UTC
We have noticed an issue with our voice API in the US region. We have resolved the issue and are still investigating to identify the full impact. Customers might have seen API failures when sending call attempts. We’ll update you soon once we have more details about the issue.
- resolved Aug 28, 2026, 09:33 PM UTC
We have resolved an issue affecting Vonage Voice API in the US West region. Between approximately 19:51 UTC and 19:57 UTC on August 28, 2026, a subset of customers may have experienced intermittent API request failures when making call attempts. The issue was caused by a problem with our data center’s Network Load Balancer (NLB) in the US West region. Our engineering team identified and resolved the issue. The overall global traffic impact was minimal.
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