- Detected by Pingoru
- Oct 20, 2026, 09:28 PM UTC
- Resolved
- Oct 21, 2026, 12:18 AM UTC
- Duration
- 2h 49m
Affected: SMS Middle East & Africa
Timeline · 2 updates
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investigating Oct 20, 2026, 09:28 PM UTC
We are currently observing SMS delivery degradation for Etisalat (Emirates Telecom Corp). We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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resolved Oct 21, 2026, 12:18 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2026, 05:57 PM UTC
- Resolved
- Oct 21, 2026, 12:33 AM UTC
- Duration
- 6h 35m
Affected: SMS North America
Timeline · 3 updates
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investigating Oct 20, 2026, 05:57 PM UTC
Please be advised that we are observing SMS delivery degradation for TFN towards AT&T operator in USA.. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 20, 2026, 06:28 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 21, 2026, 12:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2026, 09:47 AM UTC
- Resolved
- Oct 20, 2026, 12:03 PM UTC
- Duration
- 2h 15m
Affected: SMS Europe
Timeline · 3 updates
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investigating Oct 20, 2026, 09:47 AM UTC
We are currently observing SMS delivery degradation towards UK networks through a subset of our UK LVNs We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 20, 2026, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2026, 12:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2026, 08:27 PM UTC
- Resolved
- Oct 19, 2026, 11:18 PM UTC
- Duration
- 2h 51m
Affected: MMS North America
Timeline · 3 updates
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investigating Oct 19, 2026, 08:27 PM UTC
We have been notified by our supplier about MMS degradation impacting messages to Telus numbers. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 19, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 19, 2026, 11:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2026, 03:42 PM UTC
- Resolved
- Oct 19, 2026, 08:51 PM UTC
- Duration
- 5h 9m
Affected: Programmable SIP & SIP InterconnectVoice APISIP TrunkingVoice WebRTC
Timeline · 4 updates
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investigating Oct 19, 2026, 03:42 PM UTC
We are aware of issues that may be impacting your Voice traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2.5 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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monitoring Oct 19, 2026, 04:34 PM UTC
Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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monitoring Oct 19, 2026, 06:44 PM UTC
Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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resolved Oct 19, 2026, 08:51 PM UTC
Vonage services have been fully restored following today’s service interruption in Voice traffic, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2026, 09:00 AM UTC
- Resolved
- Oct 19, 2026, 09:20 AM UTC
- Duration
- 20m
Affected: Verify V2
Timeline · 1 update
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resolved Oct 19, 2026, 09:57 AM UTC
We are aware of issues that may have impacted your Verify V2 services. During the incident, customers may have observed a spike in 500 errors during silent authentication requests. This incident has since been resolved and services have returned to normal. Time outage/degradation began: [UTC timestamp]: 09:00 UTC Time outage/degradation ended: [UTC timestamp]: 09:20 UTC Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2026, 07:23 AM UTC
- Resolved
- Oct 16, 2026, 09:04 AM UTC
- Duration
- 1h 40m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Oct 16, 2026, 07:23 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 16, 2026, 08:39 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 16, 2026, 09:04 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2026, 06:46 AM UTC
- Resolved
- Oct 16, 2026, 06:46 AM UTC
- Duration
- –
Affected: Payments & Billing
Timeline · 1 update
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resolved Oct 16, 2026, 06:46 AM UTC
Vonage services have been fully restored following a service degradation affecting your ability to create payments via the Vonage Customer Dashboard, which occurred between 2026-10-16 12:28:00 AM UTC and 2026-10-16 6:00:00 AM UTC. This issue is no longer active and full service has been confirmed restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2026, 03:51 PM UTC
- Resolved
- Oct 15, 2026, 03:56 PM UTC
- Duration
- 5m
Timeline · 1 update
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resolved Oct 15, 2026, 05:05 PM UTC
Vonage services have been fully restored following today’s Voice API service interruption in US East 1 region, which began at 2026-10-15 15:51 UTC. Full resolution has been confirmed effective 2026-10-15 15:56 UTC. During the impact window, customers in the region may have experienced intermittent call failures. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2026, 01:24 PM UTC
- Resolved
- Oct 15, 2026, 08:52 AM UTC
- Duration
- 19h 28m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Oct 14, 2026, 01:24 PM UTC
Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 15, 2026, 08:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 15, 2026, 08:52 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2026, 08:49 AM UTC
- Resolved
- Oct 14, 2026, 04:10 PM UTC
- Duration
- 7h 21m
Affected: SMS Europe
Timeline · 3 updates
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investigating Oct 14, 2026, 08:49 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards 3uk Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 14, 2026, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 14, 2026, 04:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2026, 10:19 PM UTC
- Resolved
- Oct 14, 2026, 03:38 AM UTC
- Duration
- 5h 19m
Affected: Verify SilentAuth Europe
Timeline · 3 updates
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investigating Oct 13, 2026, 10:19 PM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting Telekom Deutschland GmbH Germany. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Oct 14, 2026, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 14, 2026, 03:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2026, 04:35 PM UTC
- Resolved
- Oct 13, 2026, 08:01 PM UTC
- Duration
- 3h 25m
Affected: Voice APILegacy TTSSIP Trunking
Timeline · 5 updates
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investigating Oct 13, 2026, 04:35 PM UTC
We are aware of issues that may be impacting Voice products in the US West data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
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investigating Oct 13, 2026, 04:36 PM UTC
At this time, we suggest moving voice traffic to the US East Data Center.
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investigating Oct 13, 2026, 04:40 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 13, 2026, 06:34 PM UTC
We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration. We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
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resolved Oct 13, 2026, 08:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2026, 01:26 AM UTC
- Resolved
- Oct 13, 2026, 03:43 PM UTC
- Duration
- 14h 16m
Affected: Voice APILegacy TTS
Timeline · 4 updates
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investigating Oct 13, 2026, 01:26 AM UTC
We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
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identified Oct 13, 2026, 02:01 AM UTC
We have identified the issue that may be impacting your Voice API - TTS (Text-to-speech) service and is seeing early signs of recovery with no ongoing impact. We will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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identified Oct 13, 2026, 04:06 AM UTC
We have identified the issue with no ongoing impact. We will continue to provide further updates within 24 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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resolved Oct 13, 2026, 03:43 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-10-12 21:51:24 UTC. Full resolution has been confirmed effective 2026-10-13 14:28 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2026, 09:24 AM UTC
- Resolved
- Oct 12, 2026, 11:49 AM UTC
- Duration
- 2h 24m
Affected: SMS Europe
Timeline · 3 updates
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investigating Oct 12, 2026, 09:24 AM UTC
Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 12, 2026, 11:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 12, 2026, 11:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2026, 07:21 AM UTC
- Resolved
- Oct 12, 2026, 09:30 AM UTC
- Duration
- 2h 8m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Oct 12, 2026, 07:21 AM UTC
We are currently observing SMS delivery degradation towards Pelephone Network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Oct 12, 2026, 08:58 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 12, 2026, 09:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2026, 02:28 AM UTC
- Resolved
- Oct 12, 2026, 09:08 AM UTC
- Duration
- 6h 40m
Affected: SMS Europe
Timeline · 3 updates
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investigating Oct 12, 2026, 02:28 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 12, 2026, 06:48 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 12, 2026, 09:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2026, 12:58 PM UTC
- Resolved
- Oct 10, 2026, 07:26 PM UTC
- Duration
- 6h 28m
Affected: SMS Europe
Timeline · 3 updates
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investigating Oct 10, 2026, 12:58 PM UTC
Please be advised that we are observing SMS delivery degradation for Uzbekistan. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 10, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 10, 2026, 07:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2026, 10:15 AM UTC
- Resolved
- Oct 10, 2026, 06:51 PM UTC
- Duration
- 8h 35m
Affected: Archiving (Standard)Media Connection (Standard)Media Connection (Enterprise)
Timeline · 1 update
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resolved Oct 10, 2026, 10:15 AM UTC
Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2026, 02:00 PM UTC
- Resolved
- Oct 10, 2026, 01:17 AM UTC
- Duration
- 11h 17m
Timeline · 1 update
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resolved Oct 10, 2026, 01:17 AM UTC
Vonage Verify API services have been fully restored following today's service degradation, which began at [2026-10-09 22:10:00] UTC. Full resolution has been confirmed effective [2026-10-09 22:51:00] UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [email protected]
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2026, 11:36 AM UTC
- Resolved
- Oct 09, 2026, 11:36 AM UTC
- Duration
- –
Affected: Media Connection (Enterprise)
Timeline · 1 update
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resolved Oct 09, 2026, 11:36 AM UTC
Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at [email protected]
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2026, 10:05 AM UTC
- Resolved
- Oct 09, 2026, 02:28 PM UTC
- Duration
- 4h 22m
Affected: SMS APAC
Timeline · 1 update
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investigating Oct 09, 2026, 10:05 AM UTC
We are currently observing SMS delivery degradation towards Lancktele network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 08:07 PM UTC
- Resolved
- Oct 09, 2026, 02:47 AM UTC
- Duration
- 6h 39m
Affected: SMS North America
Timeline · 4 updates
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investigating Oct 08, 2026, 08:07 PM UTC
We have been notified by our suppliers about SMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Oct 09, 2026, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Oct 09, 2026, 12:30 AM UTC
We are continuing to monitor for any further issues.
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resolved Oct 09, 2026, 02:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 08:46 AM UTC
- Resolved
- Oct 09, 2026, 10:47 AM UTC
- Duration
- 1d 2h
Affected: Verify SilentAuth Europe
Timeline · 3 updates
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investigating Oct 08, 2026, 08:46 AM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Oct 08, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 09, 2026, 10:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 02:17 AM UTC
- Resolved
- Oct 08, 2026, 02:17 AM UTC
- Duration
- –
Timeline · 1 update
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resolved Oct 08, 2026, 03:17 AM UTC
Vonage services have been fully restored following today's service degradation on Video API Media Session, which began at Oct 8th, 02:17:38 UTC. Full resolution has been confirmed effective 02:32:38 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
