Voice API - Service Degradation

Update timeline

1. investigating Oct 13, 2026, 01:26 AM UTC

   We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

2. identified Oct 13, 2026, 02:01 AM UTC

   We have identified the issue that may be impacting your Voice API - TTS (Text-to-speech) service and is seeing early signs of recovery with no ongoing impact. We will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

3. identified Oct 13, 2026, 04:06 AM UTC

   We have identified the issue with no ongoing impact. We will continue to provide further updates within 24 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

4. resolved Oct 13, 2026, 03:43 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-10-12 21:51:24 UTC. Full resolution has been confirmed effective 2026-10-13 14:28 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.