Vonage API Outage History
Vonage API degraded · 4 active incidents · 1 long-running issue View live status →Pingoru has recorded 313 incidents for Vonage API: 313 in the last 12 months and 114 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 47 | 390 of 589 (66%) |
Incidents, newest first
Notice October 10, 2026 Video API - Connectivity Service Degradation 8h 35m Archiving (Standard), Media Connection (Standard), Media Connection (Enterprise)
Started Oct 10, 2026, 10:15 AM UTC· resolved Oct 10, 2026, 06:51 PM UTC
- resolved Oct 10, 2026, 10:15 AM UTC
Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Notice October 9, 2026 Verify API Service restored 11h 17m
Started Oct 09, 2026, 02:00 PM UTC· resolved Oct 10, 2026, 01:17 AM UTC
- resolved Oct 10, 2026, 01:17 AM UTC
Vonage Verify API services have been fully restored following today's service degradation, which began at [2026-10-09 22:10:00] UTC. Full resolution has been confirmed effective [2026-10-09 22:51:00] UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [email protected]
Notice October 9, 2026 Video: Issues impacting Media Connection – Media Connection (Enterprise)
Started Oct 09, 2026, 11:36 AM UTC· resolved Oct 09, 2026, 11:36 AM UTC
- resolved Oct 09, 2026, 11:36 AM UTC
Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at [email protected]
Minor October 9, 2026 China SMS - Delivery degradation affecting Lancktele Network 4h 22m SMS APAC
Started Oct 09, 2026, 10:05 AM UTC· resolved Oct 09, 2026, 02:28 PM UTC
- investigating Oct 09, 2026, 10:05 AM UTC
We are currently observing SMS delivery degradation towards Lancktele network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Minor October 8, 2026 USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network 6h 39m SMS North America
Started Oct 08, 2026, 08:07 PM UTC· resolved Oct 09, 2026, 02:47 AM UTC
- investigating Oct 08, 2026, 08:07 PM UTC
We have been notified by our suppliers about SMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 09, 2026, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2026, 12:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2026, 02:47 AM UTC
This incident has been resolved.
Minor October 8, 2026 France Silent Authentication - Service degradation affecting Bouygues Telecom 1d 2h Verify SilentAuth Europe
Started Oct 08, 2026, 08:46 AM UTC· resolved Oct 09, 2026, 10:47 AM UTC
- investigating Oct 08, 2026, 08:46 AM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Oct 08, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2026, 10:47 AM UTC
This incident has been resolved.
Notice October 8, 2026 Video API - Media Session Service Degradation in EU West-1 Region –
Started Oct 08, 2026, 02:17 AM UTC· resolved Oct 08, 2026, 02:17 AM UTC
- resolved Oct 08, 2026, 03:17 AM UTC
Vonage services have been fully restored following today's service degradation on Video API Media Session, which began at Oct 8th, 02:17:38 UTC. Full resolution has been confirmed effective 02:32:38 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor October 7, 2026 USA MMS - Delivery degradation affecting MMS traffic towards AT&T operator 6h 16m MMS North America
Started Oct 07, 2026, 04:31 PM UTC· resolved Oct 07, 2026, 10:48 PM UTC
- investigating Oct 07, 2026, 04:31 PM UTC
Please be advised that we are observing MMS delivery degradation towards AT&T operator in USA.. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 07, 2026, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 07, 2026, 07:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 10:48 PM UTC
This incident has been resolved.
Minor October 7, 2026 USA SMS & MMS - Delivery degradation affecting TFN & 10DLC traffic towards AT&T operator 4h 54m SMS North America, MMS North America
Started Oct 07, 2026, 05:59 AM UTC· resolved Oct 07, 2026, 10:53 AM UTC
- investigating Oct 07, 2026, 05:59 AM UTC
Please be advised that we are observing SMS delivery degradation for TFN & 10DLC towards AT&T operator in USA.. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 07, 2026, 06:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 07, 2026, 07:18 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 07, 2026, 07:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 10:53 AM UTC
This incident has been resolved.
Minor October 6, 2026 Taiwan SMS - Delivery degradation of Domestic Pre-Registered Brands 4h 39m SMS APAC
Started Oct 06, 2026, 08:42 AM UTC· resolved Oct 06, 2026, 01:21 PM UTC
- investigating Oct 06, 2026, 08:42 AM UTC
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards Taiwan. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 06, 2026, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 01:21 PM UTC
This incident has been resolved.
Notice October 3, 2026 Video API Service Issue — US West Region 6m Session Connection
Started Oct 03, 2026, 02:52 AM UTC· resolved Oct 03, 2026, 02:58 AM UTC
- resolved Oct 03, 2026, 04:56 AM UTC
Video API server was in an unstable state in the US West (us-west-2) region from 2026-10-03 at 02:52 UTC to 2026-10-03 at 02:58 UTC. Some customers may have experienced Video API request failures during this period if they ran across this server. All services have been restored. The faulty instance was detected and removed from rotation. If you have any questions, please contact api.support.vonage.com.
Minor October 1, 2026 USA SMS - Delivery Degradation affecting T-mobile Network through a subset of 10DLC numbers 6h 15m SMS North America
Started Oct 01, 2026, 09:10 AM UTC· resolved Oct 01, 2026, 03:26 PM UTC
- investigating Oct 01, 2026, 09:10 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 01, 2026, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 03:26 PM UTC
This incident has been resolved.
Minor October 1, 2026 Spain SMS - Delivery Degradation affecting DiGi Spain Network (21422) 2h 26m SMS Europe
Started Oct 01, 2026, 08:59 AM UTC· resolved Oct 01, 2026, 11:26 AM UTC
- investigating Oct 01, 2026, 08:59 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Oct 01, 2026, 10:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 11:26 AM UTC
This incident has been resolved.
Notice September 30, 2026 Service Issue (Billing) in Platform – Payments & Billing
Started Sep 30, 2026, 08:22 PM UTC· resolved Sep 30, 2026, 08:22 PM UTC
- resolved Sep 30, 2026, 08:22 PM UTC
We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com
Notice September 30, 2026 Advanced Machine Detection Issues 1h 3m Advanced Machine Detection
Started Sep 30, 2026, 11:21 AM UTC· resolved Sep 30, 2026, 12:24 PM UTC
- resolved Sep 30, 2026, 12:39 PM UTC
We identified an issue affecting our Advanced Machine Detection product. The issue has been resolved, and we are continuing to monitor the service for any additional impact. Impact period Start: 11:21 UTC End: 12:24 UTC Duration: 1 hour 3 minutes We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact Vonage Support at https://api.support.vonage.com/hc/en-us.
Minor September 30, 2026 Voice API - WebRTC Service Degradation | APAC Region 4h 39m Voice WebRTC
Started Sep 30, 2026, 04:59 AM UTC· resolved Sep 30, 2026, 09:38 AM UTC
- investigating Sep 30, 2026, 04:59 AM UTC
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
- monitoring Sep 30, 2026, 05:55 AM UTC
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 30, 2026, 09:38 AM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor September 29, 2026 USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator 4h 30m SMS North America
Started Sep 29, 2026, 01:03 PM UTC· resolved Sep 29, 2026, 05:34 PM UTC
- investigating Sep 29, 2026, 01:03 PM UTC
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA.. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Sep 29, 2026, 03:06 PM UTC
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
- investigating Sep 29, 2026, 04:31 PM UTC
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
- monitoring Sep 29, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 05:34 PM UTC
This incident has been resolved.
Minor September 29, 2026 Issues impacting Customer Dashboard Aggregations for Verify v2 1h 7m Reporting & Data
Started Sep 29, 2026, 12:08 AM UTC· resolved Sep 29, 2026, 01:15 AM UTC
- investigating Sep 29, 2026, 12:08 AM UTC
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 29, 2026, 01:15 AM UTC
Vonage services have been fully restored following today's service interruption, which began at 2026-09-28 21:00 UTC. Full resolution has been confirmed effective 2026-09-29 00:53 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor September 28, 2026 Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers 9d 1h SMS Europe, Voice Europe
Started Sep 28, 2026, 04:06 PM UTC· resolved Oct 07, 2026, 05:08 PM UTC
- investigating Sep 28, 2026, 04:06 PM UTC
Please be informed that there is service degradation for inbound and outbound SMS and Voice towards all network affecting Sweden long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- identified Sep 28, 2026, 10:24 PM UTC
We are working with our partners to resolve the local LVN degradation. In the meantime, we suggest using international numbers to mitigate the impact.
- identified Sep 29, 2026, 01:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 03:20 PM UTC
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
- identified Sep 30, 2026, 08:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 30, 2026, 08:38 AM UTC
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
- identified Sep 30, 2026, 07:53 PM UTC
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
- identified Oct 01, 2026, 02:46 PM UTC
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
- resolved Oct 07, 2026, 05:08 PM UTC
We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden and Lithuania Long Virtual Numbers (LVNs), and we are working with each impacted customer on next steps. Please note that you can use an international number as an alternative to place calls to these destinations. SMS services have remained fully functional and unaffected throughout this incident. If you have any questions or require further assistance, please do not hesitate to contact [email protected]. We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Notice September 28, 2026 Sweden SMS & Voice - Degradation call and sms towards all network affecting Long Virtual Numbers –
Started Sep 28, 2026, 02:34 PM UTC· resolved Sep 28, 2026, 02:34 PM UTC
- resolved Sep 28, 2026, 03:30 PM UTC
Please be informed that there is service degradation for inbound and outbound SMS and Voice towards all network affecting Sweden long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Minor September 28, 2026 Spain SMS - Delivery degradation affecting messages from a subset of LVNs 2h 38m SMS Europe
Started Sep 28, 2026, 08:29 AM UTC· resolved Sep 28, 2026, 11:08 AM UTC
- investigating Sep 28, 2026, 08:29 AM UTC
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs. We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- resolved Sep 28, 2026, 11:08 AM UTC
This incident has been resolved.
Minor September 28, 2026 Voice API degradation in EU region 1h 1m Voice API
Started Sep 28, 2026, 06:45 AM UTC· resolved Sep 28, 2026, 07:46 AM UTC
- investigating Sep 28, 2026, 06:45 AM UTC
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
- resolved Sep 28, 2026, 07:46 AM UTC
Vonage services have been fully restored following today's service interruption, where you may have experienced call failures in the EU region, which began at 2026-09-28 06:05:00 UTC. Full resolution has been confirmed effective 2026-09-28 06:54:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Minor September 25, 2026 Brazil SMS - Delivery Degradation affecting Claro 2h 52m SMS Latin America
Started Sep 25, 2026, 03:54 AM UTC· resolved Sep 25, 2026, 06:46 AM UTC
- investigating Sep 25, 2026, 03:54 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 25, 2026, 06:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 06:46 AM UTC
This incident has been resolved.
Minor September 23, 2026 Nigeria SMS - Delivery Degradation towards MTN Network 4h 30m SMS Middle East & Africa
Started Sep 23, 2026, 06:02 PM UTC· resolved Sep 23, 2026, 10:33 PM UTC
- investigating Sep 23, 2026, 06:02 PM UTC
We are observing SMS delivery degradation towards Nigeria MTN Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 23, 2026, 08:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 10:33 PM UTC
This incident has been resolved.
Minor September 23, 2026 Ghana SMS - Delivery Degradation towards MTN Network 2h 32m SMS Middle East & Africa
Started Sep 23, 2026, 05:41 PM UTC· resolved Sep 23, 2026, 08:13 PM UTC
- investigating Sep 23, 2026, 05:41 PM UTC
We are observing SMS delivery degradation towards Ghana MTN Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Sep 23, 2026, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 08:13 PM UTC
This incident has been resolved.