Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers

Update timeline

1. investigating Sep 28, 2026, 04:06 PM UTC

   Please be informed that there is service degradation for inbound and outbound SMS and Voice towards all network affecting Sweden long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. identified Sep 28, 2026, 10:24 PM UTC

   We are working with our partners to resolve the local LVN degradation. In the meantime, we suggest using international numbers to mitigate the impact.

3. identified Sep 29, 2026, 01:55 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 29, 2026, 03:20 PM UTC

   Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.

5. identified Sep 30, 2026, 08:33 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Sep 30, 2026, 08:38 AM UTC

   Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

7. identified Sep 30, 2026, 07:53 PM UTC

   Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

8. identified Oct 01, 2026, 02:46 PM UTC

   Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

9. resolved Oct 07, 2026, 05:08 PM UTC

   We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden and Lithuania Long Virtual Numbers (LVNs), and we are working with each impacted customer on next steps. Please note that you can use an international number as an alternative to place calls to these destinations. SMS services have remained fully functional and unaffected throughout this incident. If you have any questions or require further assistance, please do not hesitate to contact [email protected]. We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.