Resolved after 3 hours 25 minutes, affecting Voice API and Legacy TTS and 1 more, on October 13, 2026.
We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration. We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
Affected components
Update timeline
- investigating Oct 13, 2026, 04:35 PM UTC
We are aware of issues that may be impacting Voice products in the US West data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
- investigating Oct 13, 2026, 04:36 PM UTC
At this time, we suggest moving voice traffic to the US East Data Center.
- investigating Oct 13, 2026, 04:40 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 06:34 PM UTC
We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration. We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
- resolved Oct 13, 2026, 08:01 PM UTC
This incident has been resolved.
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