Vonage API Outage History

Started Aug 18, 2026, 10:16 AM UTC· resolved Aug 18, 2026, 01:50 PM UTC

1. investigating Aug 18, 2026, 10:16 AM UTC

   We are currently observing SMS delivery degradation towards UK Lycamobile network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Aug 18, 2026, 01:03 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 18, 2026, 01:04 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 18, 2026, 01:50 PM UTC

   This incident has been resolved.

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Started Aug 16, 2026, 07:27 AM UTC· resolved Aug 16, 2026, 09:13 AM UTC

1. investigating Aug 16, 2026, 07:27 AM UTC

   We have observed voice call degradation affecting Outbound calls from Australia and New Zealand Long Virtual Numbers. We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

2. monitoring Aug 16, 2026, 09:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 16, 2026, 09:13 AM UTC

   This incident has been resolved.

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Started Aug 14, 2026, 08:42 AM UTC· resolved Aug 14, 2026, 09:38 AM UTC

1. investigating Aug 14, 2026, 08:42 AM UTC

   We have been notified by our supplier about delivery degradation for messages sent towards Telia Sweden. We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. resolved Aug 14, 2026, 09:38 AM UTC

   This incident has been resolved.

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Started Aug 14, 2026, 01:43 AM UTC· resolved Aug 14, 2026, 04:24 AM UTC

1. investigating Aug 14, 2026, 01:43 AM UTC

   Please be advised that we are observing message delivery degradation towards Movistar Colombia. We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 14, 2026, 03:36 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 14, 2026, 04:24 AM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 01:57 PM UTC· resolved Aug 15, 2026, 10:19 PM UTC

1. investigating Aug 13, 2026, 01:57 PM UTC

   We have been notified by our suppliers about MMS Delivery Delays from a Subset of Short Codes to T-Mobile United States. You might experience delayed MMS messages for US shortcodes sending to T-Mobile. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 15, 2026, 10:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 15, 2026, 10:19 PM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 09:23 AM UTC· resolved Aug 13, 2026, 11:14 AM UTC

1. investigating Aug 13, 2026, 09:23 AM UTC

   We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 13, 2026, 10:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 13, 2026, 11:14 AM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 05:54 AM UTC· resolved Aug 12, 2026, 11:52 AM UTC

1. investigating Aug 12, 2026, 05:54 AM UTC

   Please be advised that currently there is a delivery degradation towards Entel network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 12, 2026, 11:15 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 12, 2026, 11:52 AM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 01:39 PM UTC· resolved Aug 11, 2026, 04:19 PM UTC

1. investigating Aug 11, 2026, 01:39 PM UTC

   We are currently observing SMS delivery degradation towards Lebara network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. resolved Aug 11, 2026, 04:19 PM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 12:17 PM UTC· resolved Aug 11, 2026, 11:46 PM UTC

1. investigating Aug 11, 2026, 12:17 PM UTC

   We have been notified by our supplier about an SMS delivery degradation towards Claro in Dominican Republic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Aug 11, 2026, 03:31 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 11, 2026, 11:46 PM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 03:39 AM UTC· resolved Aug 11, 2026, 05:23 AM UTC

1. monitoring Aug 11, 2026, 03:39 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in the APAC region; established SIP calls are dropped intermittently. We'll continue to provide further updates here within 60 mins and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

2. monitoring Aug 11, 2026, 04:49 AM UTC

   We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

3. resolved Aug 11, 2026, 05:23 AM UTC

   Vonage services have been fully restored following today’s service interruption in the APAC region; established SIP calls are dropped intermittently. This began at 2026-08-10 14:47:00 UTC. Full resolution has been confirmed effective 2026-08-11 02:15:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

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Started Aug 09, 2026, 09:47 PM UTC· resolved Aug 10, 2026, 11:43 AM UTC

1. investigating Aug 09, 2026, 09:47 PM UTC

   We are currently observing SMS delivery degradation affecting Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 10, 2026, 12:09 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 10, 2026, 11:43 AM UTC

   This incident has been resolved.

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Started Aug 07, 2026, 09:23 AM UTC· resolved Aug 07, 2026, 12:05 PM UTC

1. investigating Aug 07, 2026, 09:23 AM UTC

   Please be informed that we are currently observing SMS delivery degradation and latency towards Safaricom Network, Kenya. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 07, 2026, 11:03 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 07, 2026, 12:05 PM UTC

   This incident has been resolved.

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Started Aug 06, 2026, 02:03 PM UTC· resolved Aug 06, 2026, 02:03 PM UTC

1. resolved Aug 06, 2026, 02:03 PM UTC

   Vonage services have been fully restored following today's service interruption affecting SMS Delivery Receipts (DLRs) in our EU region, which began at 2026-08-06 12:49:00 UTC. During this time, customers using the HTTP API may have experienced delayed delivery receipts originating in the EU region. Full resolution has been confirmed effective 2026-08-06 13:08:00 UTC Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://api.support.vonage.com

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Started Aug 06, 2026, 02:42 AM UTC· resolved Aug 06, 2026, 05:34 AM UTC

1. investigating Aug 06, 2026, 02:42 AM UTC

   We are currently observing SMS delivery degradation towards Telefonica in Germany. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 06, 2026, 04:48 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 06, 2026, 05:34 AM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 03:44 PM UTC· resolved Aug 05, 2026, 06:13 PM UTC

1. investigating Aug 05, 2026, 03:44 PM UTC

   We observed delivery degradation on our US Short code routes affecting SMS traffic Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 05, 2026, 05:55 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 05, 2026, 06:13 PM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 03:24 PM UTC· resolved Aug 06, 2026, 04:35 PM UTC

1. investigating Aug 05, 2026, 03:24 PM UTC

   We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 06, 2026, 04:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 06, 2026, 04:35 PM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 11:00 AM UTC· resolved Aug 05, 2026, 02:34 PM UTC

1. investigating Aug 05, 2026, 11:00 AM UTC

   We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected. We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

2. identified Aug 05, 2026, 12:25 PM UTC

   We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

3. monitoring Aug 05, 2026, 01:43 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

4. resolved Aug 05, 2026, 02:34 PM UTC

   Vonage services have been fully restored following the service interruption on the Application Linking/unlinking feature for your WhatsApp external accounts, which began at 2026-08-04 13:18 UTC. Full resolution has been confirmed effective 2026-08-05 12:48 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

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Started Aug 04, 2026, 06:55 AM UTC· resolved Aug 04, 2026, 05:35 PM UTC

1. investigating Aug 04, 2026, 06:55 AM UTC

   We have noticed a Delivery degradation towards Bolivia Viva network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Aug 04, 2026, 08:10 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2026, 05:35 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 10:35 AM UTC· resolved Jul 30, 2026, 03:51 PM UTC

1. investigating Jul 30, 2026, 10:35 AM UTC

   We are currently aware of an issue impacting RCS message opt-out functionality. Some opt-out requests are failing to process correctly, and our engineering team is actively investigating the issue. We'll provide further updates within next one hour. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

2. investigating Jul 30, 2026, 10:46 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 30, 2026, 11:50 AM UTC

   We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API. We'll continue to provide further updates here within next one hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Jul 30, 2026, 01:09 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API. We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Jul 30, 2026, 03:51 PM UTC

   Vonage services have been fully restored following today's service interruption in RCS message opt-out requests via the Channel Manager API, which began at 2026-07-30 06:30:00 UTC. Full resolution has been confirmed effective 2026-07-30 08:08:00 UTC Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Jul 30, 2026, 06:59 AM UTC· resolved Jul 30, 2026, 05:59 PM UTC

1. investigating Jul 30, 2026, 06:59 AM UTC

   Please be advised that we are observing message delivery degradation towards TIGO, Honduras. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Jul 30, 2026, 03:57 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 30, 2026, 05:59 PM UTC

   This incident has been resolved.

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Started Jul 29, 2026, 10:00 PM UTC· resolved Jul 30, 2026, 08:11 AM UTC

1. resolved Jul 30, 2026, 08:10 AM UTC

   Between 06:12 to 07:12 (UTC) on the 30th of July 2026, we have observed SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network. This incident has been resolved. If you have any questions, please contact api.support.vonage.com

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Started Jul 29, 2026, 01:59 PM UTC· resolved Jul 29, 2026, 03:45 PM UTC

1. investigating Jul 29, 2026, 01:59 PM UTC

   We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Jul 29, 2026, 03:01 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 29, 2026, 03:45 PM UTC

   This incident has been resolved.

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Started Jul 29, 2026, 09:25 AM UTC· resolved Jul 29, 2026, 09:25 AM UTC

1. resolved Jul 29, 2026, 09:25 AM UTC

   Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-29 06:10 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-29 07:35 UTC. Thank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

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Started Jul 28, 2026, 02:05 AM UTC· resolved Jul 28, 2026, 04:24 AM UTC

1. investigating Jul 28, 2026, 02:05 AM UTC

   We are currently observing SMS delivery degradation towards Partner network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Jul 28, 2026, 04:08 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 28, 2026, 04:24 AM UTC

   This incident has been resolved.

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Started Jul 26, 2026, 05:29 AM UTC· resolved Jul 26, 2026, 08:28 AM UTC

1. investigating Jul 26, 2026, 05:29 AM UTC

   We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Jul 26, 2026, 07:52 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 26, 2026, 08:28 AM UTC

   This incident has been resolved.

Read the full incident report →