Vonage API incident

Kenya SMS - Delivery degradation towards Safaricom network

Resolved after 2 hours 41 minutes, affecting SMS Middle East & Africa, on August 7, 2026.

monitoring Aug 07, 2026, 11:03 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 07, 2026, 09:23 AM UTC
Resolved
Aug 07, 2026, 12:05 PM UTC
Duration
2h 41m
Detected by Pingoru
Aug 07, 2026, 09:23 AM UTC

Affected components

SMS Middle East & Africa

Update timeline

  1. investigating Aug 07, 2026, 09:23 AM UTC

    Please be informed that we are currently observing SMS delivery degradation and latency towards Safaricom Network, Kenya. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Aug 07, 2026, 11:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2026, 12:05 PM UTC

    This incident has been resolved.

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