Vonage API incident

APAC SIP calls intermittent calls drops

Resolved after 1 hour 44 minutes, affecting Voice API and SIP Trunking and 1 more, on August 11, 2026.

resolved Aug 11, 2026, 05:23 AM UTC

Vonage services have been fully restored following today’s service interruption in the APAC region; established SIP calls are dropped intermittently. This began at 2026-08-10 14:47:00 UTC. Full resolution has been confirmed effective 2026-08-11 02:15:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Started
Aug 11, 2026, 03:39 AM UTC
Resolved
Aug 11, 2026, 05:23 AM UTC
Duration
1h 44m
Detected by Pingoru
Aug 11, 2026, 03:39 AM UTC

Affected components

Voice APISIP TrunkingVoice APACSIP Endpoints

Update timeline

  1. monitoring Aug 11, 2026, 03:39 AM UTC

    Vonage services continue to show signs of recovery following today's interruption in the APAC region; established SIP calls are dropped intermittently. We'll continue to provide further updates here within 60 mins and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  2. monitoring Aug 11, 2026, 04:49 AM UTC

    We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  3. resolved Aug 11, 2026, 05:23 AM UTC

    Vonage services have been fully restored following today’s service interruption in the APAC region; established SIP calls are dropped intermittently. This began at 2026-08-10 14:47:00 UTC. Full resolution has been confirmed effective 2026-08-11 02:15:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

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