NinjaOne Outage History

NinjaOne is up right now

Pingoru has recorded 61 incidents for NinjaOne: 58 in the last 12 months and 11 in the last 90 days.

Source: status.ninjaone.com

61incidents recorded
58last 12 months
11last 90 days
16 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking NinjaOne in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026517 of 720 (2%)
May 202635 of 744 (1%)
June 202649 of 720 (1%)
July 202610398 of 744 (54%)
August 202639 of 744 (1%)
September 2026525 of 720 (4%)
October 202625 of 592 (1%)

Incidents, newest first

Minor May 1, 2026 Investigating intermittent UI issues 1h 50m Federal (Moderate)

Started May 01, 2026, 03:53 PM UTC· resolved May 01, 2026, 05:43 PM UTC

  1. investigating May 01, 2026, 03:53 PM UTC

    We are currently investigating this issue.

  2. identified May 01, 2026, 04:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 01, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 01, 2026, 05:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 01, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026 US2 - MDM Service - Performance Degraded 24m United States (US2)

Started Apr 29, 2026, 09:21 PM UTC· resolved Apr 29, 2026, 09:45 PM UTC

  1. investigating Apr 29, 2026, 09:21 PM UTC

    NinjaOne has identified a service issue that may affect customer performance with the Apple MDM product. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.

  2. identified Apr 29, 2026, 09:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Public API endpoint issue: devices-detailed 7h 52m Europe (EU), Australia (OC), Canada (CA), United States (US2)

Started Apr 16, 2026, 12:35 PM UTC· resolved Apr 16, 2026, 08:27 PM UTC

  1. investigating Apr 16, 2026, 12:35 PM UTC

    Known issue with the devices-detailed Public API endpoint now requiring pagination. We are working on rolling back this change. Until it is fixed customers can access all devices using the pageSize and after query parameters.

  2. identified Apr 16, 2026, 03:23 PM UTC

    We expect to have a hotfix ready and deployed within the next two hours. This will result in a brief disruption of the API while we apply the hotfix, but it is expected to be brief

  3. monitoring Apr 16, 2026, 04:42 PM UTC

    A hotfix has been deployed and we are currently validating the change.

  4. monitoring Apr 16, 2026, 06:14 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 16, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026 CA - Web Portal Login Issues 7h 49m Canada (CA)

Started Apr 01, 2026, 08:45 AM UTC· resolved Apr 01, 2026, 04:35 PM UTC

  1. investigating Apr 01, 2026, 08:45 AM UTC

    NinjaOne is aware of service issues affecting web portal login. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected].

  2. investigating Apr 01, 2026, 09:22 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 01, 2026, 09:41 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 01, 2026, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 01, 2026, 11:52 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 01, 2026, 02:19 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 01, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026 NinjaOne Remote Degradation 4d 3h Europe (EU)

Started Mar 12, 2026, 12:08 PM UTC· resolved Mar 16, 2026, 04:03 PM UTC

  1. investigating Mar 12, 2026, 12:08 PM UTC

    NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - NinjaOne Remote We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected].

  2. investigating Mar 12, 2026, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 12, 2026, 05:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 12, 2026, 08:25 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Mar 12, 2026, 09:28 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Mar 12, 2026, 10:26 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Mar 12, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Mar 13, 2026, 08:46 AM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Mar 13, 2026, 10:03 AM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Mar 13, 2026, 10:16 AM UTC

    We are continuing to monitor for any further issues.

  12. resolved Mar 16, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 Portal service degradation for Apple MDM devices 1h 3m Canada (CA), United States (US2)

Started Mar 11, 2026, 02:50 PM UTC· resolved Mar 11, 2026, 03:53 PM UTC

  1. investigating Mar 11, 2026, 02:50 PM UTC

    NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - Apps - MDM Apple - Permission - MDM connections - Device Dashboard - Overview tab (loading APN info for Apple devices) We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

  2. investigating Mar 11, 2026, 03:10 PM UTC

    We are continuing to investigate the issue. We are updating the scope to note we are seeing similar behavior in the US2 region as well.

  3. identified Mar 11, 2026, 03:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 11, 2026, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 03:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026 EU - Performance Degraded 7d 7h United States (US), Europe (EU), Australia (OC), Canada (CA)

Started Mar 02, 2026, 08:08 AM UTC· resolved Mar 09, 2026, 03:25 PM UTC

  1. investigating Mar 02, 2026, 08:08 AM UTC

    NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.

  2. investigating Mar 02, 2026, 09:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 02, 2026, 10:35 AM UTC

    We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

  4. investigating Mar 02, 2026, 11:56 AM UTC

    We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

  5. investigating Mar 02, 2026, 07:55 PM UTC

    In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished. These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

  6. investigating Mar 02, 2026, 09:18 PM UTC

    The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

  7. investigating Mar 02, 2026, 10:07 PM UTC

    We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

  8. investigating Mar 03, 2026, 12:02 AM UTC

    We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

  9. monitoring Mar 03, 2026, 02:42 AM UTC

    We've completed maintenance and will continue to monitor. Thank you for your patience.

  10. monitoring Mar 03, 2026, 07:00 AM UTC

    NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

  11. monitoring Mar 04, 2026, 08:05 PM UTC

    We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

  12. monitoring Mar 04, 2026, 10:56 PM UTC

    We've completed maintenance and will continue to monitor. Thank you for your patience.

  13. monitoring Mar 04, 2026, 10:56 PM UTC

    NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

  14. resolved Mar 09, 2026, 03:25 PM UTC

    This incident has been resolved.

  15. postmortem Mar 19, 2026, 08:13 PM UTC

    During operating hours in EU, we experienced a larger than normal volume of NinjaOne Remote session traffic. This increase caused a backlog in our session validation processing that our system struggled to keep up with. The delay in session validation caused NinjaOne Remote to invalidate sessions to ensure our customers’ security, resulting in a failure to stay connected to devices during the outage. To provide immediate relief, NinjaOne began scaling up infrastructure services and identified further mitigations that are included in the 12.1.0 release. In addition to the NinjaOne Remote incident, NinjaOne also experienced significant performance degradation on several backend databases due to capacity saturation. These databases all exhibited different patterns, exacerbating the complexity of debugging with several concurrent, unique issues. Customers mostly experienced this as page load timeouts, delays in agent data processing, and slow console page loads. NinjaOne upscaled database capacity and rebalanced customers between different database clusters to bring performance back to normal levels and resolve the incident. The incident stretched across multiple days since active troubleshooting could only happen at peak load during EU business hours. We are actively taking all metrics and patterns observed to continue improving monitoring while addressing specific contributing issues with 12.0.30 and 12.1.0.

Read the full incident report →

Minor February 25, 2026 Ninja Remote Intermittent Connections issues - Federal 3h 38m Federal (Moderate)

Started Feb 25, 2026, 10:18 PM UTC· resolved Feb 26, 2026, 01:56 AM UTC

  1. investigating Feb 25, 2026, 10:18 PM UTC

    Some clients are experiencing Intermittent issues with establishing NinjaRemote connections due to their Agent Offline status. We are investigating the cause of this issue and wil report back soon.

  2. identified Feb 25, 2026, 11:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2026, 11:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 25, 2026, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 01:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026 EU - Ninja Remote and UI/Page Load timeouts due to performance degradation 3d 14h United States (US), Europe (EU), Australia (OC), Canada (CA)

Started Feb 24, 2026, 08:15 AM UTC· resolved Feb 27, 2026, 10:46 PM UTC

  1. investigating Feb 24, 2026, 08:15 AM UTC

    NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.

  2. investigating Feb 24, 2026, 09:48 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2026, 10:38 AM UTC

    We are continuing to investigate this issue.

  4. identified Feb 24, 2026, 11:22 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Feb 24, 2026, 11:28 AM UTC

    We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.

  6. identified Feb 24, 2026, 12:39 PM UTC

    We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.

  7. monitoring Feb 24, 2026, 01:45 PM UTC

    We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.

  8. monitoring Feb 24, 2026, 04:56 PM UTC

    We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.

  9. investigating Feb 25, 2026, 09:13 AM UTC

    We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.

  10. investigating Feb 25, 2026, 10:50 AM UTC

    We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.

  11. investigating Feb 25, 2026, 12:19 PM UTC

    We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.

  12. investigating Feb 25, 2026, 12:53 PM UTC

    We are continuing to investigate this issue.

  13. investigating Feb 25, 2026, 03:02 PM UTC

    We are continuing to investigate this issue.

  14. investigating Feb 25, 2026, 04:01 PM UTC

    We are continuing to investigate this issue.

  15. investigating Feb 25, 2026, 05:16 PM UTC

    We are continuing to investigate this issue.

  16. monitoring Feb 26, 2026, 12:48 AM UTC

    Update – EU Instance Performance Degradation We are continuing to investigate performance degradation affecting portions of our EU region. Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation. Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational. Overall performance has shown steady improvements following adjustments made earlier this week. Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available

  17. monitoring Feb 26, 2026, 09:09 AM UTC

    We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.

  18. monitoring Feb 26, 2026, 11:02 AM UTC

    We are continuing to monitor for any further issues.

  19. monitoring Feb 26, 2026, 12:29 PM UTC

    We are continuing to monitor for any further issues.

  20. monitoring Feb 26, 2026, 01:49 PM UTC

    We are continuing to monitor for any further issues.

  21. monitoring Feb 26, 2026, 03:23 PM UTC

    We are continuing to monitor for any further issues.

  22. monitoring Feb 26, 2026, 05:09 PM UTC

    We are continuing to monitor for any further issues.

  23. monitoring Feb 27, 2026, 12:06 AM UTC

    We are continuing to monitor for any further issues.

  24. monitoring Feb 27, 2026, 09:34 AM UTC

    We are continuing to monitor for any further issues.

  25. monitoring Feb 27, 2026, 02:24 PM UTC

    We are continuing to monitor for any further issues.

  26. resolved Feb 27, 2026, 10:46 PM UTC

    We will publish a post-mortem in the coming days detailing the issues and our remediation steps.

Read the full incident report →

Major February 19, 2026 OC branded domain access issues 6h 7m Australia (OC)

Started Feb 19, 2026, 07:57 PM UTC· resolved Feb 20, 2026, 02:04 AM UTC

  1. investigating Feb 19, 2026, 07:57 PM UTC

    We are currently investigating issues with branded domains in OC

  2. investigating Feb 19, 2026, 09:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 19, 2026, 10:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Feb 19, 2026, 10:33 PM UTC

    The current issue is only affecting the branded domains. As an alternative, the non-branded domain of oc.ninjarmm.com remains fully operational and can be accessed by all customers, regardless of branding usage. We are continuing to work on restoring service.

  5. identified Feb 20, 2026, 12:26 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Feb 20, 2026, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 20, 2026, 02:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026 3rd Party SMS MFA Tool: degraded performance globally 6h 6m United States (US), Europe (EU), Australia (OC), Canada (CA) and 1 more

Started Feb 11, 2026, 12:11 PM UTC· resolved Feb 11, 2026, 06:17 PM UTC

  1. investigating Feb 11, 2026, 12:11 PM UTC

    3rd Party SMS MFA Tool: degraded performance globally

  2. investigating Feb 11, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 11, 2026, 02:51 PM UTC

    3rd Party SMS MFA Tool: degraded performance globally

  4. investigating Feb 11, 2026, 02:51 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 11, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 11, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  7. identified Feb 11, 2026, 04:05 PM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Feb 11, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Feb 11, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026 Service Issue - Response Time High 11h 6m Europe (EU)

Started Feb 05, 2026, 09:52 AM UTC· resolved Feb 05, 2026, 08:59 PM UTC

  1. investigating Feb 05, 2026, 09:52 AM UTC

    Service Issue - Response Time High - Degraded Performance

  2. identified Feb 05, 2026, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 05, 2026, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026 SaaS Backup Portal Issues 2h 17m United States (US), Canada (CA)

Started Jan 29, 2026, 08:17 PM UTC· resolved Jan 29, 2026, 10:35 PM UTC

  1. identified Jan 29, 2026, 08:17 PM UTC

    We're investigating reports of UI access issues when navigating from the NinjaOne Portal to our SaaS Backup Portal. We've confirmed that all backups are still running, and this is isolated to navigation in the UI only.

  2. identified Jan 29, 2026, 08:39 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 29, 2026, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026 OC - Web Portal Timeouts 2h 8m Australia (OC)

Started Jan 27, 2026, 06:56 AM UTC· resolved Jan 27, 2026, 09:05 AM UTC

  1. investigating Jan 27, 2026, 06:56 AM UTC

    Web Portal Timeouts

  2. monitoring Jan 27, 2026, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 Ticketing Email Delay (Third Party Outage) 5h 8m United States (US), Europe (EU), Australia (OC), Canada (CA) and 1 more

Started Jan 22, 2026, 08:29 PM UTC· resolved Jan 23, 2026, 01:38 AM UTC

  1. investigating Jan 22, 2026, 08:29 PM UTC

    Due to third party email provider outage some ticketing email may be delayed. We are investigating the issue.

  2. identified Jan 22, 2026, 08:32 PM UTC

    The issue has been identified to a third party email provider outage that is impacting North America regions.

  3. identified Jan 22, 2026, 09:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 22, 2026, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jan 22, 2026, 11:44 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 23, 2026, 12:48 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jan 23, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 13, 2026 Ticketing creation delayed 4h 37m United States (US)

Started Jan 13, 2026, 06:28 PM UTC· resolved Jan 13, 2026, 11:05 PM UTC

  1. investigating Jan 13, 2026, 06:28 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 13, 2026, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 13, 2026, 06:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 13, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025 There is a small percentage of agent connection issues 39m United States (US)

Started Dec 15, 2025, 07:02 PM UTC· resolved Dec 15, 2025, 07:41 PM UTC

  1. identified Dec 15, 2025, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 15, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 15, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025 Ninja Remote degraded 5h 58m Europe (EU)

Started Dec 12, 2025, 12:37 PM UTC· resolved Dec 12, 2025, 06:35 PM UTC

  1. investigating Dec 12, 2025, 12:37 PM UTC

    Ninja Remote deprecated

  2. investigating Dec 12, 2025, 12:44 PM UTC

    Ninja Remote degraded

  3. investigating Dec 12, 2025, 04:03 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 12, 2025, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Dec 12, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 12, 2025, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025 EU - UI functionality degradation 2h 1m Europe (EU)

Started Dec 10, 2025, 10:47 AM UTC· resolved Dec 10, 2025, 12:48 PM UTC

  1. investigating Dec 10, 2025, 10:47 AM UTC

    We are currently investigating this issue.

  2. identified Dec 10, 2025, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025 EU - Login issues reported on a subset of customers 4h 1m Europe (EU)

Started Nov 28, 2025, 10:46 AM UTC· resolved Nov 28, 2025, 02:48 PM UTC

  1. investigating Nov 28, 2025, 10:46 AM UTC

    We are currently investigating this issue.

  2. identified Nov 28, 2025, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 28, 2025, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 28, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 Agent communication to backend service for some customers degraded. 47m Canada (CA)

Started Nov 18, 2025, 12:41 PM UTC· resolved Nov 18, 2025, 01:28 PM UTC

  1. investigating Nov 18, 2025, 12:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Missing organization and location custom field data 5h 17m Canada (CA)

Started Nov 12, 2025, 02:32 PM UTC· resolved Nov 12, 2025, 07:50 PM UTC

  1. identified Nov 12, 2025, 02:32 PM UTC

    We have identified an issue where organization and location custom field data is missing after the update and are in the process of restoring the values now

  2. identified Nov 12, 2025, 03:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 12, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 CA - Splashtop Icons Not Showing For New Devices 8h 15m Canada (CA)

Started Nov 12, 2025, 11:29 AM UTC· resolved Nov 12, 2025, 07:44 PM UTC

  1. investigating Nov 12, 2025, 11:29 AM UTC

    We are aware of an issue causing the Splashtop icon to not appear on newly added devices. We are actively investigating this matter to identify the root cause and implement a solution as soon as possible.

  2. monitoring Nov 12, 2025, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 CA - Mac Installer Issues 14h 57m Canada (CA)

Started Nov 12, 2025, 11:27 AM UTC· resolved Nov 13, 2025, 02:24 AM UTC

  1. investigating Nov 12, 2025, 11:27 AM UTC

    We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.

  2. identified Nov 12, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2025, 10:37 PM UTC

    We have identified the root cause of the issue and a fix has been scheduled for deployment at 8:00 PM Central Time tonight. During this maintenance window, some customers may experience brief interruptions or degraded performance while the update is applied. We will post another update once the deployment is complete and the issue has been fully resolved.

  4. monitoring Nov 13, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 13, 2025, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025 Ninja/Dropsuite SSO Navigation Broken & Organizations Unlinked Following Recent DS Update 1h 44m United States (US), Europe (EU), Australia (OC), Canada (CA) and 1 more

Started Nov 06, 2025, 05:18 PM UTC· resolved Nov 06, 2025, 07:03 PM UTC

  1. investigating Nov 06, 2025, 05:18 PM UTC

    We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.

  2. identified Nov 06, 2025, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 07:03 PM UTC

    Ninja/Dropsuite SSO Navigation has been restored.

Read the full incident report →