Resolved after 14 hours 57 minutes, affecting Canada (CA), on November 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 12, 2025, 11:27 AM UTC
We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.
- identified Nov 12, 2025, 07:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 12, 2025, 10:37 PM UTC
We have identified the root cause of the issue and a fix has been scheduled for deployment at 8:00 PM Central Time tonight. During this maintenance window, some customers may experience brief interruptions or degraded performance while the update is applied. We will post another update once the deployment is complete and the issue has been fully resolved.
- monitoring Nov 13, 2025, 02:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 02:24 AM UTC
This incident has been resolved.
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