NinjaOne Outage History
NinjaOne is up right nowPingoru has recorded 61 incidents for NinjaOne: 58 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 17 of 720 (2%) |
| May 2026 | 3 | 5 of 744 (1%) |
| June 2026 | 4 | 9 of 720 (1%) |
| July 2026 | 10 | 398 of 744 (54%) |
| August 2026 | 3 | 9 of 744 (1%) |
| September 2026 | 5 | 25 of 720 (4%) |
| October 2026 | 2 | 5 of 566 (1%) |
Incidents, newest first
Notice October 1, 2026 Issue with scheduled tasks and scheduled reports in North America 1h 33m United States (US)
Started Oct 01, 2026, 02:28 PM UTC· resolved Oct 01, 2026, 04:01 PM UTC
- monitoring Oct 01, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 01, 2026, 04:01 PM UTC
We have confirmed the issue has been resolved. Thank you for your patience during the process.
Minor October 1, 2026 SMS Service issues in Austria 3h 1m Europe (EU)
Started Oct 01, 2026, 10:52 AM UTC· resolved Oct 01, 2026, 01:53 PM UTC
- identified Oct 01, 2026, 10:52 AM UTC
Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
- resolved Oct 01, 2026, 01:53 PM UTC
Our team have identified the issue with our third party provider, we have a remediation, and we are contacting customers who have been affected.
Minor September 22, 2026 Service Issue - Performance Degraded 2h 22m United States (US), Europe (EU), Australia (OC), Canada (CA)
Started Sep 22, 2026, 05:50 PM UTC· resolved Sep 22, 2026, 08:13 PM UTC
- investigating Sep 22, 2026, 05:50 PM UTC
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.
- investigating Sep 22, 2026, 06:45 PM UTC
Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses.
- monitoring Sep 22, 2026, 07:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 08:13 PM UTC
This incident has been resolved.
Minor September 22, 2026 Network Discovery – Discovered devices not appearing (EU) 1h 3m Europe (EU)
Started Sep 22, 2026, 03:01 PM UTC· resolved Sep 22, 2026, 04:05 PM UTC
- investigating Sep 22, 2026, 03:01 PM UTC
We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.
- identified Sep 22, 2026, 03:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 04:05 PM UTC
This incident has been resolved.
Minor September 17, 2026 EU – Apple APNs Certificate Creation and Renewal Issues 1h 29m Europe (EU)
Started Sep 17, 2026, 10:55 AM UTC· resolved Sep 17, 2026, 12:24 PM UTC
- investigating Sep 17, 2026, 10:55 AM UTC
We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating
- identified Sep 17, 2026, 11:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2026, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 12:24 PM UTC
This incident has been resolved.
Minor September 9, 2026 Device Monitoring Data Issues 15h 17m United States (US)
Started Sep 09, 2026, 02:05 PM UTC· resolved Sep 10, 2026, 05:22 AM UTC
- investigating Sep 09, 2026, 02:05 PM UTC
NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
- identified Sep 09, 2026, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 09, 2026, 03:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 09, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 05:22 AM UTC
This incident has been resolved.
Critical September 2, 2026 EU - Agents reporting Offline 5h 4m Europe (EU)
Started Sep 02, 2026, 07:25 AM UTC· resolved Sep 02, 2026, 12:30 PM UTC
- investigating Sep 02, 2026, 07:25 AM UTC
We are currently investigating an issue where some endpoints are incorrectly reporting as "Offline" within the NinjaOne dashboard
- identified Sep 02, 2026, 11:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 02, 2026, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:30 PM UTC
This incident has been resolved.
Minor August 27, 2026 Ticketing E-Mail Notification Issue 2h 2m Canada (CA)
Started Aug 27, 2026, 11:44 AM UTC· resolved Aug 27, 2026, 01:47 PM UTC
- investigating Aug 27, 2026, 11:44 AM UTC
We're experiencing issues with outgoing emails from the ticketing portion of our platform in CA. We're working to correct the issue.
- resolved Aug 27, 2026, 01:47 PM UTC
This issue has been identified and resolved. The impacted service is now operational.
Minor August 25, 2026 Remote Tools connection issues - OC 1h Australia (OC)
Started Aug 25, 2026, 11:55 PM UTC· resolved Aug 26, 2026, 12:56 AM UTC
- investigating Aug 25, 2026, 11:55 PM UTC
We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.
- identified Aug 26, 2026, 12:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2026, 12:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 12:56 AM UTC
This incident has been resolved.
Minor August 4, 2026 NinjaOne Console Helpcenter Ticket Submission 5h 50m United States (US), Europe (EU), Australia (OC), Canada (CA) and 2 more
Started Aug 04, 2026, 03:23 PM UTC· resolved Aug 04, 2026, 09:13 PM UTC
- identified Aug 04, 2026, 03:23 PM UTC
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing [email protected]. We have applied a mitigation and are monitoring recovery.
- monitoring Aug 04, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 04, 2026, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 04, 2026, 05:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 04, 2026, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:13 PM UTC
This incident has been resolved.
Notice July 30, 2026 Dashboard - New Tenant UI Errors 6h 48m United States (US), Europe (EU), Australia (OC), Canada (CA) and 2 more
Started Jul 30, 2026, 03:26 PM UTC· resolved Jul 30, 2026, 10:14 PM UTC
- investigating Jul 30, 2026, 03:26 PM UTC
We are investigating an issue where users may see error messages when accessing certain areas of the NinjaOne web interface in newly created tenants. This issue does not impact product functionality, but may result in unexpected error notifications being displayed. Our engineering teams are actively investigating.
- identified Jul 30, 2026, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 05:45 PM UTC
Our team has confirmed the issue is limited to the user interface and does not impact any underlying platform functionality or service availability. A fix has been identified and our team is deploying an update to all regions today at 15:00 CDT / 20:00 UTC to resolve the issue.
- monitoring Jul 30, 2026, 08:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 30, 2026, 09:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 10:14 PM UTC
This incident has been resolved.
Major July 24, 2026 US - Service Availability Issue 9h 49m United States (US)
Started Jul 24, 2026, 11:38 AM UTC· resolved Jul 24, 2026, 09:28 PM UTC
- investigating Jul 24, 2026, 11:38 AM UTC
We are currently investigating this issue.
- identified Jul 24, 2026, 12:10 PM UTC
We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers, and we are actively monitoring recovery efforts.
- monitoring Jul 24, 2026, 01:08 PM UTC
We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers. Recovery efforts are ongoing and service stability has improved, though some impact may persist while restoration work continues.
- monitoring Jul 24, 2026, 02:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 24, 2026, 03:38 PM UTC
During the AWS Outage, Ninja Agents attempted and failed to reconnect to our backend services. This automatically triggers a backoff/retry mechanism in our agents that is designed to prevent traffic flooding or thundering herd behavior during significant outages. Agents are slowly reconnecting, but will randomize their reconnection attempts until successful. Additionally the service that was responsible for processing device status was struggling with the volume of agent status changes. We have scaled that capacity out and are seeing healthy metrics. Over the last hour we have seen our connected devices increase by over 150k devices, but recovery will likely be slow while the agents attempt to gracefully reestablish service
- monitoring Jul 24, 2026, 06:21 PM UTC
To help mitigate some agents still showing offline we are restarting our frontend web systems. Some users may see a slight increase in response time during this process.
- monitoring Jul 24, 2026, 08:10 PM UTC
Mitigation efforts have shown positive results and we are seeing agents reporting status correctly at this time. We are continuing to monitor the incident.
- resolved Jul 24, 2026, 09:28 PM UTC
This incident has been resolved.
Minor July 22, 2026 Intermittent Connectivity Issues with Ninja Remote 2h 27m Europe (EU), United States (US2)
Started Jul 22, 2026, 07:03 PM UTC· resolved Jul 22, 2026, 09:31 PM UTC
- investigating Jul 22, 2026, 07:03 PM UTC
We are aware of intermittent issues with connecting to devices via Ninja Remote. We are currently investigating this issue
- investigating Jul 22, 2026, 07:59 PM UTC
We have noted that this behavior is also seen in the US2 region. We are continuing to investigate the issue.
- monitoring Jul 22, 2026, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 09:31 PM UTC
This incident has been resolved.
Minor July 16, 2026 Automations and Scripting — Degraded 13d 8h Europe (EU), Australia (OC), Canada (CA), United States (US2) and 1 more
Started Jul 16, 2026, 05:16 PM UTC· resolved Jul 30, 2026, 01:58 AM UTC
- investigating Jul 16, 2026, 05:16 PM UTC
Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.
- investigating Jul 16, 2026, 05:17 PM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2026, 05:18 PM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2026, 05:19 PM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2026, 06:17 PM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 08:19 PM UTC
We have identified that the issue is only affecting NMS delegates. To identify NMS delegates navigate to the Devices page, select the More Filters button in the top bar and select NMS Delegate.
- identified Jul 16, 2026, 10:34 PM UTC
We are preparing to deploy a targeted hotfix for the customers who are currently affected by this issue in our EU region. There will be a brief disruption of API and Web portal access for a subset of customers while we push the change.
- identified Jul 16, 2026, 11:49 PM UTC
We have successfully deployed the hotfix to the affected customers in EU. We are validating the fix is working as expected.
- identified Jul 17, 2026, 12:10 AM UTC
Our testing indicates the issue is remediated within EU. We are assessing the scope of customers affected in our other regions so we can hotfix as necessary to minimize impact to all customers. More updates to come as we progress through those remediation steps.
- identified Jul 17, 2026, 09:51 PM UTC
The issue causing automations, scripts, and scheduled tasks to remain queued on NMS delegates has been resolved for affected customers in the EU region following a successful targeted hotfix, which we have confirmed through testing. To fully address this across all regions, we will be rolling out the same fix via scheduled maintenance plans next week. Each affected region will receive advance notice of its specific maintenance window through this status page. No action is required from customers in the meantime. We appreciate your patience and apologize for any disruption this may have caused.
- resolved Jul 30, 2026, 01:58 AM UTC
This incident has been resolved.
- postmortem Aug 12, 2026, 05:51 PM UTC
Following our v14 release, we identified an issue that prevented some devices from processing triggered actions. The impact was limited to devices set up as NMS \(Network Management System\) delegates, which represent fewer than 1% of devices in any environment. A change introduced in v14 related to our NMS functionality caused triggered actions for those devices to be routed incorrectly and not processed. To provide immediate relief, we deployed a targeted fix to the most affected customers, confirmed it restored normal processing, and then rolled the fix out across all affected regions to fully resolve the issue. We are taking action to prevent this same issue from occurring in the future.
Notice July 14, 2026 Release US2 - 14.1.0 33m United States (US2)
Started Jul 14, 2026, 02:25 PM UTC· resolved Jul 14, 2026, 02:59 PM UTC
- investigating Jul 14, 2026, 02:25 PM UTC
We will be undergoing scheduled maintenance.
- investigating Jul 14, 2026, 02:28 PM UTC
We are continuing to investigate this issue.
- investigating Jul 14, 2026, 02:29 PM UTC
We will be undergoing scheduled maintenance.
Minor July 13, 2026 EU - Processing Delay in Scheduled Services 2d 7h Europe (EU)
Started Jul 13, 2026, 09:23 AM UTC· resolved Jul 15, 2026, 05:05 PM UTC
- investigating Jul 13, 2026, 09:23 AM UTC
We are currently investigating this issue.
- identified Jul 13, 2026, 11:40 AM UTC
The issue has been identified and working on the remediation
- identified Jul 13, 2026, 01:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 13, 2026, 03:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 13, 2026, 03:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 13, 2026, 10:50 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 14, 2026, 12:30 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 14, 2026, 09:38 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 14, 2026, 04:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 15, 2026, 05:05 PM UTC
This incident has been resolved.
Minor July 9, 2026 Dropsuite performance degradation for EU hosted service 3h 54m Europe (EU)
Started Jul 09, 2026, 05:37 PM UTC· resolved Jul 09, 2026, 09:31 PM UTC
- investigating Jul 09, 2026, 05:37 PM UTC
We are currently investigating reports of degraded performance affecting some users in the EU region. Other regions may experience intermittent impact. Our team is actively working on a resolution. We will provide updates as more information becomes available.
- identified Jul 09, 2026, 06:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 09, 2026, 08:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 09, 2026, 08:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 09:31 PM UTC
This incident has been resolved.
Minor July 9, 2026 Dashboard - Performance Degradation 6h 19m Europe (EU)
Started Jul 09, 2026, 08:55 AM UTC· resolved Jul 09, 2026, 03:14 PM UTC
- investigating Jul 09, 2026, 08:55 AM UTC
We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).
- investigating Jul 09, 2026, 09:55 AM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2026, 10:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2026, 11:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 09, 2026, 01:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 03:14 PM UTC
This incident has been resolved.
Major July 8, 2026 Federal (Moderate): Investigating agent connection issues 1h 29m Federal (Moderate)
Started Jul 08, 2026, 02:22 PM UTC· resolved Jul 08, 2026, 03:52 PM UTC
- investigating Jul 08, 2026, 02:22 PM UTC
We are currently investigating this issue.
- identified Jul 08, 2026, 02:44 PM UTC
We have identified the issue and are verifying the fix.
- monitoring Jul 08, 2026, 02:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 08, 2026, 03:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2026, 03:52 PM UTC
This incident has been resolved.
Minor June 26, 2026 EU Remote Desktop (RDP) Connectivity Issues 2h 31m Europe (EU)
Started Jun 26, 2026, 10:05 AM UTC· resolved Jun 26, 2026, 12:36 PM UTC
- investigating Jun 26, 2026, 10:05 AM UTC
We are currently investigating reports of RDP connections failing for customers on the EU instance. Users may be unable to establish RDP sessions via NinjaOne.
- identified Jun 26, 2026, 11:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 26, 2026, 11:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 12:36 PM UTC
This incident has been resolved.
Minor June 11, 2026 US - Scheduled reports - Performance Degraded 2h 13m United States (US)
Started Jun 11, 2026, 02:46 PM UTC· resolved Jun 11, 2026, 05:00 PM UTC
- investigating Jun 11, 2026, 02:46 PM UTC
We’re currently investigating problems with scheduled reports.
- identified Jun 11, 2026, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 05:00 PM UTC
This incident has been resolved.
Minor June 9, 2026 FedRAMP Moderate - Apple Push Notification Issues 2h 20m Federal (Moderate)
Started Jun 09, 2026, 08:48 PM UTC· resolved Jun 09, 2026, 11:08 PM UTC
- investigating Jun 09, 2026, 08:48 PM UTC
We are currently investigating an issue with Apple Push Notifications.
- identified Jun 09, 2026, 08:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 09, 2026, 10:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 09, 2026, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 11:08 PM UTC
This incident has been resolved.
Minor June 8, 2026 NA - Investigating issues with agent installer generation 2h 14m United States (US)
Started Jun 08, 2026, 08:15 PM UTC· resolved Jun 08, 2026, 10:30 PM UTC
- investigating Jun 08, 2026, 08:15 PM UTC
We are currently investigating an issue with locations not populating for some organizations in the agent installer generator pop-up in the NinjaOne web console.
- identified Jun 08, 2026, 09:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2026, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 10:30 PM UTC
This incident has been resolved.
Notice May 18, 2026 FedRAMP Moderate - Issues accessing NinjaOne user portal 1h 28m Federal (Moderate)
Started May 18, 2026, 08:19 PM UTC· resolved May 18, 2026, 09:47 PM UTC
- investigating May 18, 2026, 08:19 PM UTC
We are aware of an issue accessing the NinjaOne user portal for a period of about 10 minutes from approximately 19:30 to 19:40 UTC today. We are investigating these reports. All services are fully operational at this time.
- investigating May 18, 2026, 09:22 PM UTC
We are continuing to investigate this issue. All services continue to be fully operational at this time.
- resolved May 18, 2026, 09:47 PM UTC
This incident has been resolved.
- postmortem May 19, 2026, 01:03 AM UTC
At 19:31 UTC on Monday, May 18, 2026, we experienced a container lifecycle event that led to a brief performance impact of around 10 minutes where the user portal was inaccessible.
Notice May 4, 2026 Investigating reports of intermittent login issues. 1h 13m United States (US)
Started May 04, 2026, 05:42 PM UTC· resolved May 04, 2026, 06:55 PM UTC
- investigating May 04, 2026, 05:42 PM UTC
We are currently investigating this issue.
- resolved May 04, 2026, 06:55 PM UTC
No identified disruptions; the previously reported connectivity issues appear isolated to local internet routing in specific localities.