Resolved after 5 hours 50 minutes, affecting United States (US) and Europe (EU) and 1 more, on August 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 04, 2026, 03:23 PM UTC
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing [email protected]. We have applied a mitigation and are monitoring recovery.
- monitoring Aug 04, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 04, 2026, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 04, 2026, 05:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 04, 2026, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:13 PM UTC
This incident has been resolved.
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