Resolved after 6 hours 48 minutes, affecting United States (US) and Europe (EU) and 1 more, on July 30, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:26 PM UTC
We are investigating an issue where users may see error messages when accessing certain areas of the NinjaOne web interface in newly created tenants. This issue does not impact product functionality, but may result in unexpected error notifications being displayed. Our engineering teams are actively investigating.
- identified Jul 30, 2026, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 05:45 PM UTC
Our team has confirmed the issue is limited to the user interface and does not impact any underlying platform functionality or service availability. A fix has been identified and our team is deploying an update to all regions today at 15:00 CDT / 20:00 UTC to resolve the issue.
- monitoring Jul 30, 2026, 08:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 30, 2026, 09:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 10:14 PM UTC
This incident has been resolved.
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