NinjaOne incident
FedRAMP Moderate - Issues accessing NinjaOne user portal
Resolved after 1 hour 28 minutes, affecting Federal (Moderate), on May 18, 2026.
At 19:31 UTC on Monday, May 18, 2026, we experienced a container lifecycle event that led to a brief performance impact of around 10 minutes where the user portal was inaccessible.
Affected components
Update timeline
- investigating May 18, 2026, 08:19 PM UTC
We are aware of an issue accessing the NinjaOne user portal for a period of about 10 minutes from approximately 19:30 to 19:40 UTC today. We are investigating these reports. All services are fully operational at this time.
- investigating May 18, 2026, 09:22 PM UTC
We are continuing to investigate this issue. All services continue to be fully operational at this time.
- resolved May 18, 2026, 09:47 PM UTC
This incident has been resolved.
- postmortem May 19, 2026, 01:03 AM UTC
At 19:31 UTC on Monday, May 18, 2026, we experienced a container lifecycle event that led to a brief performance impact of around 10 minutes where the user portal was inaccessible.
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