NinjaOne incident

EU Remote Desktop (RDP) Connectivity Issues

Resolved after 2 hours 31 minutes, affecting Europe (EU), on June 26, 2026.

monitoring Jun 26, 2026, 11:32 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 26, 2026, 10:05 AM UTC
Resolved
Jun 26, 2026, 12:36 PM UTC
Duration
2h 31m
Detected by Pingoru
Jun 26, 2026, 10:05 AM UTC

Affected components

Europe (EU)

Update timeline

  1. investigating Jun 26, 2026, 10:05 AM UTC

    We are currently investigating reports of RDP connections failing for customers on the EU instance. Users may be unable to establish RDP sessions via NinjaOne.

  2. identified Jun 26, 2026, 11:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2026, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2026, 12:36 PM UTC

    This incident has been resolved.

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