NinjaOne incident

Remote Tools connection issues - OC

Resolved after 1 hour, affecting Australia (OC), on August 25, 2026.

monitoring Aug 26, 2026, 12:25 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 25, 2026, 11:55 PM UTC
Resolved
Aug 26, 2026, 12:56 AM UTC
Duration
1h
Detected by Pingoru
Aug 25, 2026, 11:55 PM UTC

Affected components

Australia (OC)

Update timeline

  1. investigating Aug 25, 2026, 11:55 PM UTC

    We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.

  2. identified Aug 26, 2026, 12:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2026, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2026, 12:56 AM UTC

    This incident has been resolved.

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