Resolved after 8 hours 15 minutes, affecting Canada (CA), on November 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Canada (CA)
Update timeline
- investigating Nov 12, 2025, 11:29 AM UTC
We are aware of an issue causing the Splashtop icon to not appear on newly added devices. We are actively investigating this matter to identify the root cause and implement a solution as soon as possible.
- monitoring Nov 12, 2025, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 07:44 PM UTC
This incident has been resolved.
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