NinjaOne incident

Ticketing Email Delay (Third Party Outage)

Resolved after 5 hours 8 minutes, affecting United States (US) and Europe (EU) and 1 more, on January 22, 2026.

monitoring Jan 23, 2026, 12:48 AM UTC

We are continuing to monitor for any further issues.

Started
Jan 22, 2026, 08:29 PM UTC
Resolved
Jan 23, 2026, 01:38 AM UTC
Duration
5h 8m
Detected by Pingoru
Jan 22, 2026, 08:29 PM UTC

Affected components

United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)

Update timeline

  1. investigating Jan 22, 2026, 08:29 PM UTC

    Due to third party email provider outage some ticketing email may be delayed. We are investigating the issue.

  2. identified Jan 22, 2026, 08:32 PM UTC

    The issue has been identified to a third party email provider outage that is impacting North America regions.

  3. identified Jan 22, 2026, 09:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 22, 2026, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jan 22, 2026, 11:44 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 23, 2026, 12:48 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jan 23, 2026, 01:38 AM UTC

    This incident has been resolved.

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