Knock App Outage History
Knock App is up right nowPingoru has recorded 43 incidents for Knock App: 43 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 5 | 44 of 720 (6%) |
| July 2026 | 5 | 50 of 744 (7%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 31 of 563 (5%) |
Incidents, newest first
Minor October 1, 2026 Warehouse message synchronization delayed 1d 6h Data warehouse synchronization
Started Oct 01, 2026, 02:09 PM UTC· resolved Oct 02, 2026, 09:05 PM UTC
- identified Oct 01, 2026, 02:09 PM UTC
Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
- identified Oct 01, 2026, 04:06 PM UTC
We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
- identified Oct 02, 2026, 02:56 AM UTC
We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
- monitoring Oct 02, 2026, 04:16 AM UTC
We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
- resolved Oct 02, 2026, 09:05 PM UTC
We're back to normal sync schedules for our data warehouse connector.
Minor September 21, 2026 Knock dashboard login magic links are unavailable 1h 2m Dashboard
Started Sep 21, 2026, 06:22 PM UTC· resolved Sep 21, 2026, 07:24 PM UTC
- investigating Sep 21, 2026, 06:22 PM UTC
We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.
- monitoring Sep 21, 2026, 06:41 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved Sep 21, 2026, 07:24 PM UTC
This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected.
Minor August 31, 2026 Workflow processing and message delivery errors 1h 44m Notification delivery, Link and open tracking
Started Aug 31, 2026, 04:42 PM UTC· resolved Aug 31, 2026, 06:26 PM UTC
- identified Aug 31, 2026, 04:42 PM UTC
Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.
- monitoring Aug 31, 2026, 04:59 PM UTC
A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.
- monitoring Aug 31, 2026, 05:35 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved Aug 31, 2026, 06:26 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor July 30, 2026 Lag on data warehouse exports 22h 39m Data warehouse synchronization
Started Jul 30, 2026, 06:10 PM UTC· resolved Jul 31, 2026, 04:49 PM UTC
- investigating Jul 30, 2026, 06:10 PM UTC
We're currently investigating a delay with our data warehouse exports. We will post an update soon.
- resolved Jul 31, 2026, 04:49 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor July 17, 2026 Workflow run log delays 20m Logs
Started Jul 17, 2026, 07:37 PM UTC· resolved Jul 17, 2026, 07:57 PM UTC
- investigating Jul 17, 2026, 07:37 PM UTC
We are investigating delays of availability of workflow run logs in the Dashboard and V1 API. Currently we're seeing delays of up to 18 minutes for some run logs.
- resolved Jul 17, 2026, 07:57 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor July 10, 2026 Workflow engine outage 23m API, Notification delivery, Webhook delivery
Started Jul 10, 2026, 03:17 PM UTC· resolved Jul 10, 2026, 03:40 PM UTC
- investigating Jul 10, 2026, 03:17 PM UTC
We're currently investigating an issue with our service. We'll have an update soon.
- identified Jul 10, 2026, 03:28 PM UTC
We've identified the issue with the service and are actively working on a fix. We're seeing workflows and message deliveries process again at the usual rate.
- monitoring Jul 10, 2026, 03:33 PM UTC
A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering. We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.
- resolved Jul 10, 2026, 03:40 PM UTC
This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible.
Minor July 1, 2026 July message data delayed 1d 2h Data warehouse synchronization
Started Jul 01, 2026, 09:53 PM UTC· resolved Jul 03, 2026, 12:12 AM UTC
- monitoring Jul 01, 2026, 09:53 PM UTC
Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.
- resolved Jul 03, 2026, 12:12 AM UTC
This incident has now been resolved and the service is now fully operational.
Minor June 24, 2026 Workflow run event log delays 1d 16h Logs
Started Jun 24, 2026, 02:00 PM UTC· resolved Jun 26, 2026, 06:35 AM UTC
- investigating Jun 24, 2026, 02:00 PM UTC
We are investigating delays processing workflow run event logs.
- investigating Jun 24, 2026, 03:17 PM UTC
We're still investigating delays affecting workflow run event logs.
- investigating Jun 24, 2026, 04:24 PM UTC
We're still investigating delays affecting workflow run event logs.
- investigating Jun 24, 2026, 05:26 PM UTC
We're still investigating delays affecting workflow run event logs.
- resolved Jun 24, 2026, 05:50 PM UTC
We've completely recovered any lag on workflow logs and we are back to normal.
- investigating Jun 25, 2026, 03:30 PM UTC
We're currently investigating an issue with some workflow logs being delayed.
- resolved Jun 26, 2026, 06:35 AM UTC
This incident has now been resolved and the service is now fully operational.
Minor June 16, 2026 Elevated errors connecting to the Knock V1 Websocket API 49m In-app feeds and guides
Started Jun 16, 2026, 05:55 PM UTC· resolved Jun 16, 2026, 06:44 PM UTC
- investigating Jun 16, 2026, 05:55 PM UTC
We're currently investigating elevated error rates connecting to the V1 Websocket API. Realtime behavior for in-app feed and guides is degraded as a result.
- monitoring Jun 16, 2026, 06:26 PM UTC
We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.
- resolved Jun 16, 2026, 06:44 PM UTC
This incident has been resolved.
Minor June 15, 2026 Delayed processing of workflow logs 1h 56m Logs
Started Jun 15, 2026, 02:35 PM UTC· resolved Jun 15, 2026, 04:31 PM UTC
- monitoring Jun 15, 2026, 02:35 PM UTC
We intermittently experienced delayed workflow logs between ~09:00 AM UTC and ~01:45 PM UTC today (2026/06/15). This was caused by some internal changes in how we fan out workflow logs, which caused consumers to get temporarily backlogged. The peak delay we experienced before processing workflow logs was around 15 minutes, but we intermittently saw delays of up to 5-6 minutes. This affected 1. Logs showing up in the dashboard. 2. Workflow batch mappings. We saw complete resolution at 01:43 PM UTC. Logs are being processed within our usual window (within up to ~5s) again.
- resolved Jun 15, 2026, 04:31 PM UTC
We did not experience any further issues after we put the fix in place.
Minor June 4, 2026 Elevated response times loading some log data 31m Logs
Started Jun 04, 2026, 11:40 AM UTC· resolved Jun 04, 2026, 12:11 PM UTC
- investigating Jun 04, 2026, 11:40 AM UTC
We're seeing elevated response times loading some log data. This is leading to slower page loads in the Dashboard and slower responses from some V1 API endpoints.
- monitoring Jun 04, 2026, 12:07 PM UTC
We have shipped a fix and we are seeing recovery of log data load times. We are continuing to monitor closely before resolving.
- resolved Jun 04, 2026, 12:11 PM UTC
This incident has been resolved.
Minor May 1, 2026 We're investigating an issue with our Agent in the dashboard 1h Agent
Started May 01, 2026, 05:25 PM UTC· resolved May 01, 2026, 06:26 PM UTC
- investigating May 01, 2026, 05:25 PM UTC
We're currently investigating an issue with our service. We'll have an update soon.
- monitoring May 01, 2026, 05:30 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved May 01, 2026, 06:26 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor May 1, 2026 Slow workflow processing and message delivery 2h 59m Notification delivery, Logs
Started May 01, 2026, 10:19 AM UTC· resolved May 01, 2026, 01:18 PM UTC
- investigating May 01, 2026, 10:19 AM UTC
We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed
- investigating May 01, 2026, 10:33 AM UTC
We're seeing an extremely high amount of load on our services which is causing workflow and broadcast delays. We're working to relieve the pressure immediately.
- investigating May 01, 2026, 10:56 AM UTC
We're seeing some recovery on our services but are dealing with delays in some workflow and broadcast processing still. Our logging service is also currently delayed, so may not reflect the latest as we catch up and work through a huge influx of work.
- identified May 01, 2026, 11:22 AM UTC
One of our workflow queues is currently still backlogged, but we're seeing good resolution across other areas of our service and we have effectively cordoned off the source of the issue. We're burning through remaining work and are exploring ways to shed the load further to get back to stability.
- identified May 01, 2026, 12:05 PM UTC
We've taken steps to shuffle around work in our system which has meant that we're processing new work for all customers again. We still have some queued workflow executions that we're working through and expect to be fully caught up in the next 40 minutes.
- identified May 01, 2026, 12:58 PM UTC
We are seeing a recovery in all workflow and broadcast processing delays. We are monitoring closely.
- resolved May 01, 2026, 01:18 PM UTC
All behavior remains normal, we are considering this incident resolved.
Minor April 14, 2026 Errors with tracked link resolution 10m Link and open tracking
Started Apr 14, 2026, 03:09 PM UTC· resolved Apr 14, 2026, 03:19 PM UTC
- investigating Apr 14, 2026, 03:09 PM UTC
We are investigating errors resolving and redirecting tracked links.
- monitoring Apr 14, 2026, 03:14 PM UTC
We've shipped a fix and are seeing resolution in tracked link resolution. We are monitoring closely.
- resolved Apr 14, 2026, 03:19 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor March 31, 2026 Degraded logging state and delayed API logs 1h 12m Logs
Started Mar 31, 2026, 01:06 PM UTC· resolved Mar 31, 2026, 02:18 PM UTC
- investigating Mar 31, 2026, 01:06 PM UTC
We're currently investigating an issue with delayed ingestion of our API logs, putting pressure on our ingestion pipeline and resulting in some degraded state for browsing API logs as well.
- monitoring Mar 31, 2026, 01:29 PM UTC
We’ve shipped a fix and we’re seeing initial signs of recovery. We are continuing to monitor closely.
- monitoring Mar 31, 2026, 01:50 PM UTC
We are seeing full recovery of API log delays. We are continuing to monitor before closing out this incident
- resolved Mar 31, 2026, 02:18 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor March 25, 2026 Message event delays 1h 6m Webhook delivery, Logs
Started Mar 25, 2026, 03:29 PM UTC· resolved Mar 25, 2026, 04:36 PM UTC
- investigating Mar 25, 2026, 03:29 PM UTC
We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.
- identified Mar 25, 2026, 04:21 PM UTC
We've implemented a fix and are seeing message event lag begin to recover.
- identified Mar 25, 2026, 04:22 PM UTC
Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.
- resolved Mar 25, 2026, 04:36 PM UTC
All message event lag has recovered. We are considering this incident resolved.
Minor March 20, 2026 Issues promoting workflows 21m Dashboard
Started Mar 20, 2026, 12:33 AM UTC· resolved Mar 20, 2026, 12:54 AM UTC
- investigating Mar 20, 2026, 12:33 AM UTC
We're currently investigating an issue with promoting workflows. We're working on a fix now. This does not impact notification delivery.
- identified Mar 20, 2026, 12:47 AM UTC
We've identified the issue with workflow promotion and are deploying a fix for it now.
- resolved Mar 20, 2026, 12:54 AM UTC
The fix has been deployed and workflows are able to be promoted again.
Minor March 20, 2026 Issues promoting workflows 21m
Started Mar 20, 2026, 12:33 AM UTC· resolved Mar 20, 2026, 12:54 AM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 We're seeing some delays in log processing 29m Logs
Started Mar 03, 2026, 05:02 PM UTC· resolved Mar 03, 2026, 05:32 PM UTC
- investigating Mar 03, 2026, 05:02 PM UTC
We're currently investigating an issue with log processing. There are no issues currently processing workflows and messages, but logs are affected.
- identified Mar 03, 2026, 05:23 PM UTC
We've identified the issue with the service and are actively working on a fix.
- monitoring Mar 03, 2026, 05:24 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved Mar 03, 2026, 05:32 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor February 18, 2026 Increased latency in the dashboard 1h 19m Dashboard
Started Feb 18, 2026, 03:35 PM UTC· resolved Feb 18, 2026, 04:54 PM UTC
- investigating Feb 18, 2026, 03:35 PM UTC
We're currently investigating an issue with our service. We'll have an update soon.
- monitoring Feb 18, 2026, 04:08 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved Feb 18, 2026, 04:54 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor February 18, 2026 Subscription workflows are delayed for some customers 45m Notification delivery
Started Feb 18, 2026, 10:16 AM UTC· resolved Feb 18, 2026, 11:02 AM UTC
- investigating Feb 18, 2026, 10:16 AM UTC
We're currently investigating an issue with subscriptions in our service.
- monitoring Feb 18, 2026, 10:32 AM UTC
Our service has caught up on the backlog of subscription workflow executions.
- resolved Feb 18, 2026, 11:02 AM UTC
This incident has now been resolved and the service is now fully operational.
Minor February 10, 2026 Delayed workflow run logs 29m Logs
Started Feb 10, 2026, 12:50 AM UTC· resolved Feb 10, 2026, 01:20 AM UTC
- investigating Feb 10, 2026, 12:50 AM UTC
We're currently investigating an issue with delayed workflow run logs. Workflow execution and message delivery are unaffected, but our log queues are currently behind.
- identified Feb 10, 2026, 01:07 AM UTC
We’ve shipped a fix to improve throughput for our consumer that processes workflow run logs and are beginning to see the consumer catch up on its backlog. We’re continuing to monitor closely.
- monitoring Feb 10, 2026, 01:12 AM UTC
Workflow run logs are no longer delayed. We are monitoring closely before closing this out.
- resolved Feb 10, 2026, 01:20 AM UTC
This incident has now been resolved and the service is now fully operational.
Minor February 5, 2026 Issues loading Knock Dashboard 16m Dashboard
Started Feb 05, 2026, 05:36 PM UTC· resolved Feb 05, 2026, 05:53 PM UTC
- investigating Feb 05, 2026, 05:36 PM UTC
We're investigating reports of issues loading the Knock Dashboard. Notification delivery is not impacted at this time.
- monitoring Feb 05, 2026, 05:40 PM UTC
We have shipped a fix and are seeing resolution. We are monitoring for any regression.
- resolved Feb 05, 2026, 05:53 PM UTC
This incident has now been resolved and the service is now fully operational.
Minor January 8, 2026 Delivery and integration source action logs are delayed 2h 14m
Started Jan 08, 2026, 03:53 PM UTC· resolved Jan 08, 2026, 06:08 PM UTC
No vendor updates were posted for this incident.
Major December 18, 2025 SES/SNS sending issue with customers using assume role 5h 15m
Started Dec 18, 2025, 08:41 AM UTC· resolved Dec 18, 2025, 01:57 PM UTC
No vendor updates were posted for this incident.