Knock App incident

July message data delayed

Resolved after 1 day 2 hours, affecting Data warehouse synchronization, on July 1, 2026.

monitoring Jul 01, 2026, 09:53 PM UTC

Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.

Started
Jul 01, 2026, 09:53 PM UTC
Resolved
Jul 03, 2026, 12:12 AM UTC
Duration
1d 2h
Detected by Pingoru
Jul 01, 2026, 09:53 PM UTC

Affected components

Data warehouse synchronization

Update timeline

  1. monitoring Jul 01, 2026, 09:53 PM UTC

    Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.

  2. resolved Jul 03, 2026, 12:12 AM UTC

    This incident has now been resolved and the service is now fully operational.

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