Resolved after 1 day 6 hours, affecting Data warehouse synchronization, on October 1, 2026.
We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
Affected components
Update timeline
- identified Oct 01, 2026, 02:09 PM UTC
Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
- identified Oct 01, 2026, 04:06 PM UTC
We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
- identified Oct 02, 2026, 02:56 AM UTC
We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
- monitoring Oct 02, 2026, 04:16 AM UTC
We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
- resolved Oct 02, 2026, 09:05 PM UTC
We're back to normal sync schedules for our data warehouse connector.
Your product runs on more than Knock App
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services