Knock App incident

Workflow processing and message delivery errors

Resolved after 1 hour 44 minutes, affecting Notification delivery and Link and open tracking, on August 31, 2026.

monitoring Aug 31, 2026, 05:35 PM UTC

A fix has been implemented, and we're currently monitoring the service.

Started
Aug 31, 2026, 04:42 PM UTC
Resolved
Aug 31, 2026, 06:26 PM UTC
Duration
1h 44m
Detected by Pingoru
Aug 31, 2026, 04:42 PM UTC

Affected components

Notification deliveryLink and open tracking

Update timeline

  1. identified Aug 31, 2026, 04:42 PM UTC

    Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.

  2. monitoring Aug 31, 2026, 04:59 PM UTC

    A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.

  3. monitoring Aug 31, 2026, 05:35 PM UTC

    A fix has been implemented, and we're currently monitoring the service.

  4. resolved Aug 31, 2026, 06:26 PM UTC

    This incident has now been resolved and the service is now fully operational.

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