Resolved after 1 hour 2 minutes, affecting Dashboard, on September 21, 2026.
This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:22 PM UTC
We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.
- monitoring Sep 21, 2026, 06:41 PM UTC
A fix has been implemented, and we're currently monitoring the service.
- resolved Sep 21, 2026, 07:24 PM UTC
This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected.
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