Knock App incident

Workflow engine outage

Resolved after 23 minutes, affecting API and Notification delivery and 1 more, on July 10, 2026.

resolved Jul 10, 2026, 03:40 PM UTC

This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible.

Started
Jul 10, 2026, 03:17 PM UTC
Resolved
Jul 10, 2026, 03:40 PM UTC
Duration
23m
Detected by Pingoru
Jul 10, 2026, 03:17 PM UTC

Affected components

APINotification deliveryWebhook delivery

Update timeline

  1. investigating Jul 10, 2026, 03:17 PM UTC

    We're currently investigating an issue with our service. We'll have an update soon.

  2. identified Jul 10, 2026, 03:28 PM UTC

    We've identified the issue with the service and are actively working on a fix. We're seeing workflows and message deliveries process again at the usual rate.

  3. monitoring Jul 10, 2026, 03:33 PM UTC

    A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering. We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.

  4. resolved Jul 10, 2026, 03:40 PM UTC

    This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible.

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