Knock App incident

Elevated errors connecting to the Knock V1 Websocket API

Resolved after 49 minutes, affecting In-app feeds and guides, on June 16, 2026.

monitoring Jun 16, 2026, 06:26 PM UTC

We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.

Started
Jun 16, 2026, 05:55 PM UTC
Resolved
Jun 16, 2026, 06:44 PM UTC
Duration
49m
Detected by Pingoru
Jun 16, 2026, 05:55 PM UTC

Affected components

In-app feeds and guides

Update timeline

  1. investigating Jun 16, 2026, 05:55 PM UTC

    We're currently investigating elevated error rates connecting to the V1 Websocket API. Realtime behavior for in-app feed and guides is degraded as a result.

  2. monitoring Jun 16, 2026, 06:26 PM UTC

    We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.

  3. resolved Jun 16, 2026, 06:44 PM UTC

    This incident has been resolved.

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