Resolved after 1 hour 6 minutes, affecting Webhook delivery and Logs, on March 25, 2026.
Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.
Affected components
Update timeline
- investigating Mar 25, 2026, 03:29 PM UTC
We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.
- identified Mar 25, 2026, 04:21 PM UTC
We've implemented a fix and are seeing message event lag begin to recover.
- identified Mar 25, 2026, 04:22 PM UTC
Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.
- resolved Mar 25, 2026, 04:36 PM UTC
All message event lag has recovered. We are considering this incident resolved.
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