IDEXX Outage History
IDEXX is up right nowPingoru has recorded 137 incidents for IDEXX: 137 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 110 of 720 (15%) |
| May 2026 | 10 | 36 of 744 (5%) |
| June 2026 | 19 | 359 of 720 (50%) |
| July 2026 | 18 | 322 of 744 (43%) |
| August 2026 | 15 | 179 of 744 (24%) |
| September 2026 | 13 | 286 of 720 (40%) |
| October 2026 | 8 | 19 of 593 (3%) |
Incidents, newest first
Major May 4, 2026 DVMI - Case Submission and Image loading are erroring out. 1h 22m DVMInsight
Started May 04, 2026, 09:12 PM UTC· resolved May 04, 2026, 10:35 PM UTC
- identified May 04, 2026, 09:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 04, 2026, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 10:35 PM UTC
This incident has been resolved.
Minor April 28, 2026 ezyVet - Performance Issue with Global Search Function 25m ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand and 2 more
Started Apr 28, 2026, 09:50 PM UTC· resolved Apr 28, 2026, 10:15 PM UTC
- investigating Apr 28, 2026, 09:50 PM UTC
Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.
- identified Apr 28, 2026, 10:14 PM UTC
Our technical team have identified the root cause and are currently implementing a solution to resolve this issue. Thank you for your continued patience.
- resolved Apr 28, 2026, 10:15 PM UTC
This incident has been resolved.
Major April 21, 2026 Critical Database Issue Impacting All VMS Apps 1d 4h VetMedStat, VMS Pro, VMS18, VMS Admin
Started Apr 21, 2026, 08:03 AM UTC· resolved Apr 22, 2026, 12:26 PM UTC
- investigating Apr 21, 2026, 08:03 AM UTC
We are currently investigating this issue.
- investigating Apr 21, 2026, 08:04 AM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 08:06 AM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 10:11 AM UTC
We are still investigating the issue within VMS.
- investigating Apr 21, 2026, 11:34 AM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 12:13 PM UTC
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
- identified Apr 21, 2026, 01:16 PM UTC
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
- identified Apr 21, 2026, 01:46 PM UTC
The database restore is still in progress. Next update no later than 30 minutes.
- identified Apr 21, 2026, 02:14 PM UTC
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
- identified Apr 21, 2026, 03:00 PM UTC
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
- identified Apr 21, 2026, 03:32 PM UTC
We are continuing to restore access. Next update will be 30 minutes.
- identified Apr 21, 2026, 04:03 PM UTC
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
- identified Apr 21, 2026, 04:57 PM UTC
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
- monitoring Apr 21, 2026, 05:08 PM UTC
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
- resolved Apr 22, 2026, 12:26 PM UTC
The team determined a stable environment as of 5:20PM US Eastern Wednesday.
Notice April 20, 2026 DVMI - Sending DICOM images to DVMI 22h 15m DVMInsight
Started Apr 20, 2026, 06:58 PM UTC· resolved Apr 21, 2026, 05:14 PM UTC
- identified Apr 20, 2026, 06:58 PM UTC
We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
- monitoring Apr 20, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 05:14 PM UTC
This incident has been resolved.
Minor April 20, 2026 Petly Plans: Delays in monthly payment processing 10h 25m Petly Plans
Started Apr 20, 2026, 01:19 PM UTC· resolved Apr 20, 2026, 11:44 PM UTC
- identified Apr 20, 2026, 01:19 PM UTC
April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.
- monitoring Apr 20, 2026, 05:59 PM UTC
A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.
- resolved Apr 20, 2026, 11:44 PM UTC
This issue has been fully resolved.
Notice April 17, 2026 Issue accessing Vello from Cornerstone and MyCornerstone 45m Cornerstone Vello, Texting Services
Started Apr 17, 2026, 05:05 PM UTC· resolved Apr 17, 2026, 05:50 PM UTC
- investigating Apr 17, 2026, 05:05 PM UTC
We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone. The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
- resolved Apr 17, 2026, 05:50 PM UTC
This incident has been resolved.
Notice April 14, 2026 VMS - Users are unable to access VetMedStat applications. 2h 19m VetMedStat, VMS Pro, VMS18, VMS Admin
Started Apr 14, 2026, 09:41 PM UTC· resolved Apr 15, 2026, 12:00 AM UTC
- investigating Apr 14, 2026, 09:41 PM UTC
We are currently investigating an issue with users being unable to access VetMedStat applications (Including VMS Pro and VMS Admin).
- monitoring Apr 14, 2026, 10:36 PM UTC
The apps are back up and running. We will continue to monitor. Users may still see intermittent access issues.
- identified Apr 14, 2026, 11:10 PM UTC
The team needs to make some additional changes. The applications will be down while those changes are made.
- monitoring Apr 14, 2026, 11:16 PM UTC
The apps are back up and running. We will continue to monitor the applications to make sure these new changes resolve the issue.
- resolved Apr 15, 2026, 12:00 AM UTC
This incident has been resolved.
Minor April 13, 2026 ezyVet Performance Issue USE1 Region 41m ezyVet Software: USA and Canada Central/East
Started Apr 13, 2026, 10:28 PM UTC· resolved Apr 13, 2026, 11:10 PM UTC
- investigating Apr 13, 2026, 10:28 PM UTC
Our Technical Team are currently investigating reports of Degraded Performance occurring with ezyVet in the USE1 Region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- resolved Apr 13, 2026, 11:10 PM UTC
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.
Minor April 13, 2026 VetConnect PLUS radiology result delay 5h 31m Diagnostic Results, Web, Mobile
Started Apr 13, 2026, 06:34 PM UTC· resolved Apr 14, 2026, 12:05 AM UTC
- investigating Apr 13, 2026, 06:34 PM UTC
We are currently investigating this issue.
- investigating Apr 13, 2026, 07:08 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 13, 2026, 09:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 14, 2026, 12:05 AM UTC
This incident has been resolved.
Notice April 10, 2026 VetMedStat, VMS Pro, VMS Admin degradation in preformance 2h 56m VetMedStat, VMS Pro, VMS Admin
Started Apr 10, 2026, 04:33 PM UTC· resolved Apr 10, 2026, 07:30 PM UTC
- investigating Apr 10, 2026, 04:33 PM UTC
We’re investigating reports of system lag and errors affecting VetMedStat, VMS Pro, and VMS Admin. Thank you for your patience as we work to restore full performance.
- monitoring Apr 10, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 07:30 PM UTC
This incident has been resolved.
Minor April 9, 2026 DataPoint - Excessive delays in sync processing 22h 58m DataPoint-API
Started Apr 09, 2026, 03:13 PM UTC· resolved Apr 10, 2026, 02:11 PM UTC
- investigating Apr 09, 2026, 03:13 PM UTC
We are experiencing a temporary delay in our batch sync process, which may cause slower data updates for some sites.
- monitoring Apr 09, 2026, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 02:11 PM UTC
This incident has been resolved.
Minor April 8, 2026 VetConnect PLUS Imaging Delay 2h 13m Diagnostic Results, Web, Mobile
Started Apr 08, 2026, 03:05 PM UTC· resolved Apr 08, 2026, 05:19 PM UTC
- identified Apr 08, 2026, 03:05 PM UTC
We appreciate your patience while we fix an issue that may temporarily delay the display of new Diagnostic Imaging results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.
- resolved Apr 08, 2026, 05:19 PM UTC
This incident has been resolved.
Major April 7, 2026 ezyVet Asteris/Keystone Integration Issue 16m PIMS Ordering
Started Apr 07, 2026, 12:44 PM UTC· resolved Apr 07, 2026, 01:01 PM UTC
- investigating Apr 07, 2026, 12:44 PM UTC
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.
- resolved Apr 07, 2026, 01:01 PM UTC
This incident has been resolved.
Notice April 7, 2026 DVMI - Users are unable to create cases 19m DVMInsight
Started Apr 07, 2026, 03:35 AM UTC· resolved Apr 07, 2026, 03:55 AM UTC
- investigating Apr 07, 2026, 03:35 AM UTC
We are currently investigating this issue.
- monitoring Apr 07, 2026, 03:42 AM UTC
The system is currently stable. Will continue to monitor.
- resolved Apr 07, 2026, 03:55 AM UTC
This incident has been resolved.
Critical April 7, 2026 Results may be temporarily unavailable. 1h 23m Diagnostic Results
Started Apr 07, 2026, 01:26 AM UTC· resolved Apr 07, 2026, 02:49 AM UTC
- investigating Apr 07, 2026, 01:26 AM UTC
Message content: We appreciate your patience while we fix an issue that may temporarily impact your ability to view results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.
- identified Apr 07, 2026, 02:04 AM UTC
The team has identified that VetConnect PLUS is being impacted by an incident in a Cloud Service Provider. We are working with our service provider to identify next steps.
- monitoring Apr 07, 2026, 02:14 AM UTC
Our service provider has resolved their issue and results are flowing now. We are monitoring as our service recovers, it will take some time for delayed results to catch up.
- resolved Apr 07, 2026, 02:49 AM UTC
This incident has been resolved.
Notice April 6, 2026 APSE 2 Performance Issue 1h ezyVet Software: Australia, ezyVet Software: New Zealand
Started Apr 06, 2026, 01:04 PM UTC· resolved Apr 06, 2026, 02:05 PM UTC
- investigating Apr 06, 2026, 01:04 PM UTC
Our Platform engineers are currently working on resolving this as soon as possible.
- investigating Apr 06, 2026, 02:04 PM UTC
We are continuing to investigate this issue.
- resolved Apr 06, 2026, 02:05 PM UTC
This incident has been resolved.
Major March 31, 2026 Cornerstone Integrated Payments Processing Degradation (Online Payments, CareCredit, Card on File) 23h 14m Online Payments
Started Mar 31, 2026, 05:09 PM UTC· resolved Apr 01, 2026, 04:23 PM UTC
- investigating Mar 31, 2026, 05:09 PM UTC
We are currently investigating an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types. We will provide updates as more information becomes available.
- investigating Mar 31, 2026, 07:04 PM UTC
We continue to investigate an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. At this time, our investigation indicates this issue is likely related to an external service disruption, and we are actively working with the appropriate partners to confirm scope and resolution. Recommended Workarounds: Credit Card (CardConnect): Practices can continue processing payments directly through their payment terminals. Terminal-based transactions are not impacted. CareCredit: Practices can process transactions via the CareCredit Provider Center: https://www.carecreditprovidercenter.com/ Payments can then be recorded in Cornerstone as an offline payment to ensure the client’s account remains accurate. Our engineering teams are actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Mar 31, 2026, 09:14 PM UTC
Service appears to be restored, and integrated payment processing is functioning normally for online payment requests, CareCredit, and Card on File workflows. We are continuing to actively monitor system performance to ensure stability and confirm full resolution. Post-Incident Guidance: CardConnect Online Payments: For any payment requests initiated today that do not appear as paid, practices should use the Status button within Cornerstone to retrieve the latest payment status directly from CardConnect. CareCredit: If transactions were processed outside of Cornerstone during the incident, ensure they are recorded as offline payments to reconcile client accounts accurately. If you continue to experience any issues, please contact Cornerstone Support.
- resolved Apr 01, 2026, 04:23 PM UTC
The issue affecting integrated payment processing within Cornerstone has been resolved. Online payment requests, CareCredit transactions, and Card on File workflows are now operating normally. Our monitoring has confirmed system stability, and no further impact is expected. If you continue to experience any issues, please contact Cornerstone Support. Thank you for your patience while we worked to resolve this issue.
Notice March 30, 2026 Web PACS - Image Ordering, Viewing, and Sending to IDEXX Telemedicine 1d VetMedStat, IDEXX Web PACS, VMS Pro, Diagnostic Images and 3 more
Started Mar 30, 2026, 02:56 PM UTC· resolved Mar 31, 2026, 03:38 PM UTC
- investigating Mar 30, 2026, 02:56 PM UTC
Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:00pm ET on March 30, 2026.
- investigating Mar 30, 2026, 03:43 PM UTC
Web PACS customers may be experiencing difficulty requesting orders, loading images, or sending images to IDEXX Telemedicine using start a consult or sending via Vetmedstat. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:45pm ET.
- investigating Mar 30, 2026, 04:46 PM UTC
We appreciate your continued patience. We are still investigating. We will provide an update no later than 1:45pm EST on March 30th, 2026.
- investigating Mar 30, 2026, 05:50 PM UTC
We appreciate your continued patience. We are still investigating. We will provide an update no later than 2:45pm EST on March 30th, 2026.
- investigating Mar 30, 2026, 06:45 PM UTC
We appreciate your continued patience. We are still investigating. We will provide an update no later than 3:45pm ET on March 30th, 2026.
- investigating Mar 30, 2026, 08:21 PM UTC
We appreciate your continued patience. We are still investigating. We will update again 5:00 PM ET
- investigating Mar 30, 2026, 09:57 PM UTC
We appreciate your continued patience. We are still investigating. We will update again 7:00 PM ET.
- monitoring Mar 30, 2026, 11:09 PM UTC
We have disabled some interactions with the Database we feel were contributing to the issue. Currently monitoring the results. Will update again at 8:00 PM ET
- monitoring Mar 30, 2026, 11:42 PM UTC
We have successfully restarted all Image Manager services and scaled up server capacity to handle the recovery load. While the database health is steadily improving, we are currently processing an extremely large backlog. This is expected to take overnight. Next update, provided there are no hiccups, will be Tuesday morning.
- resolved Mar 31, 2026, 03:38 PM UTC
This issue has been resolved. Case creation and viewing images should now be back to normal.
Minor March 30, 2026 ezyVet Performance Issue APSE2 3h 7m ezyVet Software: Australia
Started Mar 30, 2026, 01:05 AM UTC· resolved Mar 30, 2026, 04:13 AM UTC
- investigating Mar 30, 2026, 01:05 AM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- identified Mar 30, 2026, 01:53 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 30, 2026, 04:13 AM UTC
This incident has been resolved.
Notice March 11, 2026 Enterprise Crashed – Web
Started Mar 11, 2026, 02:04 AM UTC· resolved Mar 11, 2026, 02:04 AM UTC
- resolved Mar 11, 2026, 02:04 AM UTC
high number of messages in prod-smartservicesapid-v2 on ordering-amazonmq-prod-08-2024 MQ broker. Verified the data pipeline , no outage in it due to this incident. There was one unhealthy docker container, we have got an email that lab work orders are backlogging. After the second container is restarted and both the containers are in healthy state. This resolved the backlogging and high number of message in queue.
Minor March 6, 2026 VetMedStat: Users unable to DICOM send -- WebPACS/VC+: Delays in report visibility 9h 8m VetMedStat, IDEXX Web PACS
Started Mar 06, 2026, 04:15 AM UTC· resolved Mar 06, 2026, 01:24 PM UTC
- investigating Mar 06, 2026, 04:15 AM UTC
Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing. Group(s) Impacted: VetMedStat & WebPACS clinics Estimated Time to Resolution: TBD Estimated Next Update Time: 30m (11:45pm EST)
- investigating Mar 06, 2026, 04:47 AM UTC
Investigation is ongoing. Next Update: TBD.
- monitoring Mar 06, 2026, 06:06 AM UTC
The issue has been identified, a fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 01:24 PM UTC
This incident has been resolved.
Notice March 5, 2026 Potential Delay in inVue Blood Dx Results 6m
Started Mar 05, 2026, 07:23 PM UTC· resolved Mar 05, 2026, 07:30 PM UTC
- monitoring Mar 05, 2026, 07:23 PM UTC
We experienced a temporary degradation affecting inVue Dx Blood result processing, which may have caused delays. The issue is actively resolving. Please continue to leave any active runs “In Process”—they will complete normally as the system stabilizes. Thank you for your patience, and we appreciate your partnership.
- resolved Mar 05, 2026, 07:30 PM UTC
This incident has been resolved.
Critical February 27, 2026 VetMedStat - Clinics experiencing errors while attempting to submit cases –
Started Feb 27, 2026, 07:00 AM UTC· resolved Feb 27, 2026, 07:00 AM UTC
- resolved Feb 27, 2026, 10:02 AM UTC
Issue: 2-4:30am EST VetMedStat clinics experienced errors while attempting to submit cases. At this time, VetMedStat is stable, clinics are able to submit cases without issue & this incident is in a monitor state.
- postmortem Feb 27, 2026, 10:40 AM UTC
Incident details/action items \(upcoming\) can be found here: [https://idexx-telemedicine.datadoghq.com/incidents/30](https://idexx-telemedicine.datadoghq.com/incidents/30)
Major February 26, 2026 ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada 1d 1h ezyVet Datalake
Started Feb 26, 2026, 08:41 PM UTC· resolved Feb 27, 2026, 09:42 PM UTC
- identified Feb 26, 2026, 08:41 PM UTC
Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- identified Feb 27, 2026, 01:38 AM UTC
Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. We are continuing to monitor the recovery process and anticipate full restoration of Datalake services within the next 48-72 hours. We appreciate your continued patience as services are restored and expect to provide another update by March 2nd (CST).
- resolved Feb 27, 2026, 09:42 PM UTC
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.
Major February 25, 2026 ezyVet - Issue Under Investigation - Unable to bill items due to an Error Message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers" 19m ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand and 2 more
Started Feb 25, 2026, 11:58 PM UTC· resolved Feb 26, 2026, 12:18 AM UTC
- investigating Feb 25, 2026, 11:58 PM UTC
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers" We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.
- identified Feb 26, 2026, 12:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2026, 12:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 12:18 AM UTC
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.