IDEXX incident

VetConnect PLUS radiology result delay

Minor Vendor's status page →

Resolved after 5 hours 31 minutes, affecting Diagnostic Results and Web and 1 more, on April 13, 2026.

monitoring Apr 13, 2026, 09:50 PM UTC

We are continuing to monitor for any further issues.

Started
Apr 13, 2026, 06:34 PM UTC
Resolved
Apr 14, 2026, 12:05 AM UTC
Duration
5h 31m
Detected by Pingoru
Apr 13, 2026, 06:34 PM UTC

Affected components

Diagnostic ResultsWebMobile

Update timeline

  1. investigating Apr 13, 2026, 06:34 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 13, 2026, 07:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 13, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 13, 2026, 09:50 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 14, 2026, 12:05 AM UTC

    This incident has been resolved.

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