Resolved after 5 hours 53 minutes, affecting Ordering - In House Diagnostics, on October 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 14, 2026, 01:31 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 11 am ET on Wednesday October 14th.
- monitoring Oct 14, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 07:25 PM UTC
This incident has been resolved.
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