IDEXX Outage History
IDEXX is up right nowPingoru has recorded 137 incidents for IDEXX: 137 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 110 of 720 (15%) |
| May 2026 | 10 | 36 of 744 (5%) |
| June 2026 | 19 | 359 of 720 (50%) |
| July 2026 | 18 | 322 of 744 (43%) |
| August 2026 | 15 | 179 of 744 (24%) |
| September 2026 | 13 | 286 of 720 (40%) |
| October 2026 | 8 | 19 of 571 (3%) |
Incidents, newest first
Minor October 21, 2026 DataPoint - Excessive delays in Processing 4h 54m DataPoint-API
Started Oct 21, 2026, 02:16 PM UTC· resolved Oct 21, 2026, 07:11 PM UTC
- investigating Oct 21, 2026, 02:16 PM UTC
DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
- resolved Oct 21, 2026, 07:11 PM UTC
This incident has been resolved.
Major October 20, 2026 20 October 2026 - CareCredit Integrated Payments may be unavailable 1h 7m Online Payments
Started Oct 20, 2026, 02:46 PM UTC· resolved Oct 20, 2026, 03:54 PM UTC
- investigating Oct 20, 2026, 02:46 PM UTC
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable. Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service. Updates will be posted to this event as more information becomes available.
- resolved Oct 20, 2026, 03:54 PM UTC
The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally. We appreciate your patience while we worked with CareCredit and our payments team to restore service.
Critical October 14, 2026 SmartFlow Investigating Performance Issues 26m iPad, Web
Started Oct 14, 2026, 08:03 PM UTC· resolved Oct 14, 2026, 08:30 PM UTC
- investigating Oct 14, 2026, 08:03 PM UTC
Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions. We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
- identified Oct 14, 2026, 08:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 14, 2026, 08:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 08:30 PM UTC
This incident has been resolved.
Minor October 14, 2026 inVue Dx Blood Results Delay 5h 26m Ordering - In House Diagnostics
Started Oct 14, 2026, 01:59 PM UTC· resolved Oct 14, 2026, 07:25 PM UTC
- investigating Oct 14, 2026, 01:59 PM UTC
Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution. Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored. We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause. We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
- monitoring Oct 14, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 07:25 PM UTC
This incident has been resolved.
Minor October 14, 2026 IHD Ordering Delay 5h 53m Ordering - In House Diagnostics
Started Oct 14, 2026, 01:31 PM UTC· resolved Oct 14, 2026, 07:25 PM UTC
- investigating Oct 14, 2026, 01:31 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 11 am ET on Wednesday October 14th.
- monitoring Oct 14, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 07:25 PM UTC
This incident has been resolved.
Major October 9, 2026 Fiserv outage impacting IDEXX Payments in Neo 1h 28m Neo Software
Started Oct 09, 2026, 05:09 PM UTC· resolved Oct 09, 2026, 06:38 PM UTC
- identified Oct 09, 2026, 05:09 PM UTC
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible. Please subscribe to updates from Fiserv via https://status.cardconnect.com/ We will provide updates as we receive them.
- monitoring Oct 09, 2026, 05:14 PM UTC
Fiserv have indicated that service has been restored and we are monitoring results.
- resolved Oct 09, 2026, 06:38 PM UTC
This incident has been resolved.
Minor October 5, 2026 DVMI - Large Images failing during zip process 2h 5m DVMInsight
Started Oct 05, 2026, 04:48 PM UTC· resolved Oct 05, 2026, 06:53 PM UTC
- investigating Oct 05, 2026, 04:48 PM UTC
Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
- monitoring Oct 05, 2026, 05:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 06:53 PM UTC
This incident has been resolved.
Major October 5, 2026 PowerScribe One - Application out of sync which is blocking functionality 5h 4m PowerScribe One
Started Oct 05, 2026, 03:46 PM UTC· resolved Oct 05, 2026, 08:51 PM UTC
- investigating Oct 05, 2026, 03:46 PM UTC
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
- investigating Oct 05, 2026, 04:14 PM UTC
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance. As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete. We will post another update as soon as we have more information. Thank you for your patience.
- investigating Oct 05, 2026, 05:02 PM UTC
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
- identified Oct 05, 2026, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 07:29 PM UTC
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
- resolved Oct 05, 2026, 08:51 PM UTC
Resolved: The syncing issue has been resolved, and everything is working as expected. Thank you for your patience while we worked on this.
Minor September 24, 2026 Delayed Results in VetConnect PLUS 21h 10m Diagnostic Results, Web, Mobile
Started Sep 24, 2026, 08:28 PM UTC· resolved Sep 25, 2026, 05:38 PM UTC
- investigating Sep 24, 2026, 08:28 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- investigating Sep 24, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2026, 08:43 PM UTC
Triaging the Root cause
- investigating Sep 24, 2026, 08:44 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- identified Sep 24, 2026, 09:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 25, 2026, 05:38 PM UTC
Issue have been resolved.
Major September 24, 2026 CUBEX Integration Issue 2h 28m Cubex
Started Sep 24, 2026, 07:37 AM UTC· resolved Sep 24, 2026, 10:05 AM UTC
- investigating Sep 24, 2026, 07:37 AM UTC
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
- identified Sep 24, 2026, 07:49 AM UTC
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
- resolved Sep 24, 2026, 10:05 AM UTC
The Cubex Team has confirmed that this issue has now been resolved.
Minor September 23, 2026 Zip bottleneck due to large image 3h 11m VMS Pro
Started Sep 23, 2026, 10:06 PM UTC· resolved Sep 24, 2026, 01:17 AM UTC
- identified Sep 23, 2026, 10:06 PM UTC
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time. This only impacts the zip process.
- monitoring Sep 23, 2026, 11:48 PM UTC
Backlog is down considerably. We will continue to monitor.
- resolved Sep 24, 2026, 01:17 AM UTC
Backlog is clear
Minor September 21, 2026 Delays in some data being updated in Vello to USW2 ezyVet sites 15m ezyVet Vello
Started Sep 21, 2026, 08:38 PM UTC· resolved Sep 21, 2026, 08:54 PM UTC
- investigating Sep 21, 2026, 08:38 PM UTC
Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello. We're actively investigating the issue and will provide an update shortly.
- resolved Sep 21, 2026, 08:54 PM UTC
This issue should now be resolved.
Minor September 19, 2026 Telemedicine: Connection issues w/ PowerScribe One 6h 40m VMS Pro, PowerScribe One
Started Sep 19, 2026, 07:05 PM UTC· resolved Sep 20, 2026, 01:45 AM UTC
- investigating Sep 19, 2026, 07:05 PM UTC
We are currently investigating connection issues between PowerScribe One and VMS Pro.
- investigating Sep 19, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- investigating Sep 19, 2026, 09:07 PM UTC
We are continuing to investigate the issue with our partners at Nuance.
- identified Sep 19, 2026, 10:43 PM UTC
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
- monitoring Sep 20, 2026, 12:20 AM UTC
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
- resolved Sep 20, 2026, 01:45 AM UTC
This incident has been resolved.
Major September 18, 2026 ezyVet - General Outage - USE1 1h 1m ezyVet Software: USA and Canada Central/East
Started Sep 18, 2026, 12:54 PM UTC· resolved Sep 18, 2026, 01:55 PM UTC
- investigating Sep 18, 2026, 12:54 PM UTC
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Sep 18, 2026, 01:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 18, 2026, 01:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2026, 01:55 PM UTC
This incident has been resolved.
Major September 17, 2026 Neo: Open consultations cannot be closed or marked "ready to pay" 14m Neo Software
Started Sep 17, 2026, 04:31 PM UTC· resolved Sep 17, 2026, 04:46 PM UTC
- identified Sep 17, 2026, 04:31 PM UTC
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error. Until this issue is resolved, you can enter any payments as a prepayment.
- resolved Sep 17, 2026, 04:46 PM UTC
A fix has been implemented and this incident resolved.
Minor September 16, 2026 Both IHD and Reference Lab Ordering Outage 16h 49m Ordering - Reference Laboratory, Ordering - In House Diagnostics
Started Sep 16, 2026, 08:57 PM UTC· resolved Sep 17, 2026, 01:47 PM UTC
- investigating Sep 16, 2026, 08:57 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
- monitoring Sep 16, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 01:47 PM UTC
This incident has been resolved.
Major September 8, 2026 Webpacs - Delayed DICOM sending 25m IDEXX Web PACS
Started Sep 08, 2026, 08:42 PM UTC· resolved Sep 08, 2026, 09:07 PM UTC
- investigating Sep 08, 2026, 08:42 PM UTC
We are currently investigating this issue.
- monitoring Sep 08, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 09:07 PM UTC
This incident has been resolved.
Major September 8, 2026 VMS Pro - Cases not making it into inboxes so they can be fed to specialists 2h 52m VetMedStat, VMS Pro
Started Sep 08, 2026, 12:29 PM UTC· resolved Sep 08, 2026, 03:21 PM UTC
- investigating Sep 08, 2026, 12:29 PM UTC
We are currently investigating this issue.
- monitoring Sep 08, 2026, 01:19 PM UTC
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
- resolved Sep 08, 2026, 03:21 PM UTC
Case continue to feed to specialists as expected, Closing incident.
Minor September 3, 2026 ezyVet - AWS outage - Potential impact for ezyVet customers in USW2 2h 1m ezyVet Software: USA and Canada West
Started Sep 03, 2026, 10:09 PM UTC· resolved Sep 04, 2026, 12:11 AM UTC
- investigating Sep 03, 2026, 10:09 PM UTC
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers. We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet. Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status We will provide updates as we have more detail available on the impact to ezyVet customers.
- monitoring Sep 03, 2026, 10:52 PM UTC
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
- monitoring Sep 03, 2026, 11:38 PM UTC
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
- resolved Sep 04, 2026, 12:11 AM UTC
This incident has been resolved.
Major September 2, 2026 Neo AI Patient History Summarization Outage 27m Neo Software
Started Sep 02, 2026, 05:01 PM UTC· resolved Sep 02, 2026, 05:29 PM UTC
- identified Sep 02, 2026, 05:01 PM UTC
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- resolved Sep 02, 2026, 05:29 PM UTC
This incident has been resolved.
Notice September 1, 2026 Delay in results processing for VetConnect PLUS 1h 49m Diagnostic Results, Web, Mobile
Started Sep 01, 2026, 03:41 PM UTC· resolved Sep 01, 2026, 05:30 PM UTC
- investigating Sep 01, 2026, 03:41 PM UTC
We are currently investigating an issue with our Google cloud provider.
- resolved Sep 01, 2026, 05:30 PM UTC
This incident has been resolved.
Critical August 30, 2026 Smartflow - Patients admitted from Cornerstone are not appearing in Smartflow 19h 34m Integration
Started Aug 30, 2026, 12:11 AM UTC· resolved Aug 30, 2026, 07:45 PM UTC
- investigating Aug 30, 2026, 12:11 AM UTC
We are currently investigating this issue.
- resolved Aug 30, 2026, 07:45 PM UTC
This incident has been resolved.
Minor August 27, 2026 Cornerstone - SmartOrder - MWI 33d 2h SmartOrder - Online Inventory Ordering
Started Aug 27, 2026, 06:32 PM UTC· resolved Sep 29, 2026, 08:39 PM UTC
- investigating Aug 27, 2026, 06:32 PM UTC
SmartOrder for MWI is currently experiencing two order processing issues: + Unable to place orders. + Orphan orders are not coming in.
- monitoring Sep 02, 2026, 06:37 PM UTC
Orphans & orders are now coming in. Will contintue to monitor
- identified Sep 04, 2026, 07:45 PM UTC
Orphaned and received orders continue to be received and processed by SmartOrder. However, placing new orders with MWI is still failing as no response is returned when the order is submitted. We are continuing to work with MWI to restore order placement
- identified Sep 04, 2026, 08:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 08:39 PM UTC
This incident has been resolved.
Minor August 26, 2026 ezyVet Performance Issues - APSE2 20m ezyVet Software: Australia, ezyVet Software: New Zealand
Started Aug 26, 2026, 03:06 AM UTC· resolved Aug 26, 2026, 03:26 AM UTC
- investigating Aug 26, 2026, 03:06 AM UTC
We are currently investigating this issue.
- identified Aug 26, 2026, 03:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2026, 03:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 03:26 AM UTC
This incident has been resolved.
Minor August 25, 2026 Reference Lab Ordering Outage 2h 13m Ordering - Reference Laboratory
Started Aug 25, 2026, 03:52 PM UTC· resolved Aug 25, 2026, 06:05 PM UTC
- investigating Aug 25, 2026, 03:52 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause. We will provide an update no later than HH am/pm ET on Weekday Month Date.
- monitoring Aug 25, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 06:05 PM UTC
This incident has been resolved.