IDEXX incident

Zip bottleneck due to large image

Resolved after 3 hours 11 minutes, affecting VMS Pro, on September 23, 2026.

monitoring Sep 23, 2026, 11:48 PM UTC

Backlog is down considerably. We will continue to monitor.

Started
Sep 23, 2026, 10:06 PM UTC
Resolved
Sep 24, 2026, 01:17 AM UTC
Duration
3h 11m
Detected by Pingoru
Sep 23, 2026, 10:06 PM UTC

Affected components

VMS Pro

Update timeline

  1. identified Sep 23, 2026, 10:06 PM UTC

    The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time. This only impacts the zip process.

  2. monitoring Sep 23, 2026, 11:48 PM UTC

    Backlog is down considerably. We will continue to monitor.

  3. resolved Sep 24, 2026, 01:17 AM UTC

    Backlog is clear

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