IDEXX incident
20 October 2026 - CareCredit Integrated Payments may be unavailable
Resolved after 1 hour 7 minutes, affecting Online Payments, on October 20, 2026.
The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally. We appreciate your patience while we worked with CareCredit and our payments team to restore service.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:46 PM UTC
We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable. Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service. Updates will be posted to this event as more information becomes available.
- resolved Oct 20, 2026, 03:54 PM UTC
The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally. We appreciate your patience while we worked with CareCredit and our payments team to restore service.
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