Resolved after 16 hours 49 minutes, affecting Ordering - Reference Laboratory and Ordering - In House Diagnostics, on September 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:57 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
- monitoring Sep 16, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 01:47 PM UTC
This incident has been resolved.
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