IDEXX incident

Neo AI Patient History Summarization Outage

Resolved after 27 minutes, affecting Neo Software, on September 2, 2026.

identified Sep 02, 2026, 05:01 PM UTC

We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.

Started
Sep 02, 2026, 05:01 PM UTC
Resolved
Sep 02, 2026, 05:29 PM UTC
Duration
27m
Detected by Pingoru
Sep 02, 2026, 05:01 PM UTC

Affected components

Neo Software

Update timeline

  1. identified Sep 02, 2026, 05:01 PM UTC

    We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. resolved Sep 02, 2026, 05:29 PM UTC

    This incident has been resolved.

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