IDEXX incident
Neo: Open consultations cannot be closed or marked "ready to pay"
Resolved after 14 minutes, affecting Neo Software, on September 17, 2026.
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error. Until this issue is resolved, you can enter any payments as a prepayment.
Affected components
Update timeline
- identified Sep 17, 2026, 04:31 PM UTC
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error. Until this issue is resolved, you can enter any payments as a prepayment.
- resolved Sep 17, 2026, 04:46 PM UTC
A fix has been implemented and this incident resolved.
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