IDEXX Outage History
IDEXX is up right nowPingoru has recorded 137 incidents for IDEXX: 137 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 110 of 720 (15%) |
| May 2026 | 10 | 36 of 744 (5%) |
| June 2026 | 19 | 359 of 720 (50%) |
| July 2026 | 18 | 322 of 744 (43%) |
| August 2026 | 15 | 179 of 744 (24%) |
| September 2026 | 13 | 286 of 720 (40%) |
| October 2026 | 8 | 19 of 592 (3%) |
Incidents, newest first
Notice August 18, 2026 Intermittent: Both IHD and Reference Lab Ordering Outage 2d 1h Ordering - Reference Laboratory, Ordering - In House Diagnostics
Started Aug 18, 2026, 01:08 PM UTC· resolved Aug 20, 2026, 02:59 PM UTC
- monitoring Aug 18, 2026, 01:08 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
- identified Aug 18, 2026, 04:45 PM UTC
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
- identified Aug 18, 2026, 05:32 PM UTC
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
- monitoring Aug 18, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 02:59 PM UTC
This incident has been resolved.
Major August 17, 2026 Some Cornerstone practices are unable to login to Vello 1h 23m Cornerstone Vello
Started Aug 17, 2026, 04:32 PM UTC· resolved Aug 17, 2026, 05:56 PM UTC
- investigating Aug 17, 2026, 04:32 PM UTC
We've identified an issue that is blocking some Cornerstone practices from logging into Vello. No other functionality is affected and pet owners are still able to access Vello. We've found the root cause and are working on a fix.
- resolved Aug 17, 2026, 05:56 PM UTC
This incident has been resolved.
Minor August 17, 2026 ezyVet Performance Issue - USE1 54m ezyVet Software: USA and Canada Central/East
Started Aug 17, 2026, 02:05 PM UTC· resolved Aug 17, 2026, 03:00 PM UTC
- investigating Aug 17, 2026, 02:05 PM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Aug 17, 2026, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 03:00 PM UTC
This incident has been resolved.
Critical August 14, 2026 ezyVet Performance Issue - USE2 / USE1 / USW2 51m ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East
Started Aug 14, 2026, 01:18 PM UTC· resolved Aug 14, 2026, 02:09 PM UTC
- investigating Aug 14, 2026, 01:18 PM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- investigating Aug 14, 2026, 01:39 PM UTC
We are continuing to investigate this issue.
- identified Aug 14, 2026, 01:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 14, 2026, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 02:09 PM UTC
This incident has been resolved.
Minor August 14, 2026 ezyVet performance issues - APSE2 16m ezyVet Software: Australia, ezyVet Software: New Zealand
Started Aug 14, 2026, 12:13 AM UTC· resolved Aug 14, 2026, 12:30 AM UTC
- investigating Aug 14, 2026, 12:13 AM UTC
We are currently investigating this issue.
- monitoring Aug 14, 2026, 12:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 12:30 AM UTC
This incident has been resolved.
Minor August 13, 2026 MyCornerstone - Upgrade scheduling and user permission management 4h 18m MyCornerstone
Started Aug 13, 2026, 05:07 PM UTC· resolved Aug 13, 2026, 09:26 PM UTC
- identified Aug 13, 2026, 05:07 PM UTC
We are aware of an issue affecting some practices that use MyCornerstone to schedule a Cornerstone upgrade. At this time, practice users may not be able to finish scheduling an upgrade in MyCornerstone. Earlier steps in the upgrade wizard can complete, but selecting Schedule may fail and the upgrade is not booked. Refreshing or retrying from a standard practice account will not resolve this. If you need to schedule an upgrade, please contact Cornerstone Support. An IDEXX representative can complete the schedule on your behalf while this is being addressed. Separately, some practices may also be unable to manage MyCornerstone users (including assigning a Practice Admin). Until this is resolved. Cornerstone Support can assist with those changes as well. Our teams are actively working on a fix. We will update this page when service is restored.
- identified Aug 13, 2026, 08:33 PM UTC
A fix for self-service upgrade scheduling in MyCornerstone has been identified and is planned for deployment at 5:00 p.m. Eastern today. After the deployment, practice users should be able to complete Schedule in the upgrade wizard. If scheduling still fails, please contact Cornerstone Support. Until then, Cornerstone Support can still complete an upgrade schedule on your behalf.
- resolved Aug 13, 2026, 09:26 PM UTC
Self-service upgrade scheduling in MyCornerstone has been restored. Practice users can complete Schedule in the upgrade wizard again. If you were unable to book an upgrade earlier today, please retry in MyCornerstone. Contact Cornerstone Support if you still need help.
Notice August 10, 2026 ezyVet Third Party Integration Issue - Heska –
Started Aug 10, 2026, 03:30 PM UTC· resolved Aug 10, 2026, 03:30 PM UTC
- resolved Aug 10, 2026, 09:13 PM UTC
Heska, one of our third-party integrations, is currently experiencing an issue with Connectivity. This is affecting the ability to sync diagnostic results to ezyVet. Please contact Heska directly for further details.
Minor August 7, 2026 ezyVet Performance Issue 2h 22m ezyVet Software: USA and Canada Central/East
Started Aug 07, 2026, 02:56 PM UTC· resolved Aug 07, 2026, 05:19 PM UTC
- investigating Aug 07, 2026, 02:56 PM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Aug 07, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 05:19 PM UTC
This incident has been resolved.
Major August 7, 2026 ezyVet customers are getting an internal error while trying to communicate with Web PACs 7h 6m IDEXX Web PACS
Started Aug 07, 2026, 05:07 AM UTC· resolved Aug 07, 2026, 12:14 PM UTC
- investigating Aug 07, 2026, 05:07 AM UTC
Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.
- monitoring Aug 07, 2026, 07:08 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 07:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 12:14 PM UTC
This incident has been resolved.
Critical August 6, 2026 Powerscribe One - Users are unable to connect to the service 5h 31m PowerScribe One
Started Aug 06, 2026, 09:47 PM UTC· resolved Aug 07, 2026, 03:18 AM UTC
- investigating Aug 06, 2026, 09:47 PM UTC
We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
- identified Aug 06, 2026, 11:23 PM UTC
The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.
- identified Aug 07, 2026, 01:01 AM UTC
The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
- monitoring Aug 07, 2026, 02:00 AM UTC
A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
- resolved Aug 07, 2026, 03:18 AM UTC
This incident has been resolved.
Minor July 30, 2026 Ordering Delay- In House Diagnostics 1h 56m Ordering - In House Diagnostics
Started Jul 30, 2026, 12:32 PM UTC· resolved Jul 30, 2026, 02:29 PM UTC
- investigating Jul 30, 2026, 12:32 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 11 am ET on Thursday, July 30th.
- monitoring Jul 30, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 02:29 PM UTC
This incident has been resolved.
Major July 29, 2026 PowerScribe One - Users unable to connect to speech services 1h 44m PowerScribe One
Started Jul 29, 2026, 12:20 AM UTC· resolved Jul 29, 2026, 02:05 AM UTC
- investigating Jul 29, 2026, 12:20 AM UTC
WE are currently investigating an issue with PowerScribe One. Users are currently unable to use the service.
- identified Jul 29, 2026, 12:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 29, 2026, 01:10 AM UTC
A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
- resolved Jul 29, 2026, 02:05 AM UTC
This incident has been resolved.
Major July 28, 2026 VMS and Web PACs slowness 1h 12m VetMedStat, IDEXX Web PACS, VMS Pro, Diagnostic Images and 1 more
Started Jul 28, 2026, 10:11 PM UTC· resolved Jul 28, 2026, 11:24 PM UTC
- investigating Jul 28, 2026, 10:11 PM UTC
We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application. Expected Impact: Slowness across both systems. Intermittent errors when viewing images. Total login or access failure for some users. We are working to resolve this as quickly as possible
- monitoring Jul 28, 2026, 10:19 PM UTC
A fix has been made. You should be able to view images again. We will continue to monitor.
- resolved Jul 28, 2026, 11:24 PM UTC
This incident has been resolved.
Minor July 24, 2026 ezyVet Third Party Integration Issue - Heska Imaging 2h 44m PACS Medical Imaging integrations
Started Jul 24, 2026, 01:15 PM UTC· resolved Jul 24, 2026, 04:00 PM UTC
- investigating Jul 24, 2026, 02:16 PM UTC
Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.
- resolved Jul 24, 2026, 04:50 PM UTC
This incident has been resolved.
Notice July 21, 2026 VMS Applications - Unable to load applications 40m VetMedStat, VMS Pro, VMS Admin
Started Jul 21, 2026, 12:57 AM UTC· resolved Jul 21, 2026, 01:38 AM UTC
- monitoring Jul 21, 2026, 12:57 AM UTC
The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.
- resolved Jul 21, 2026, 01:38 AM UTC
This incident has been resolved.
Minor July 20, 2026 ezyVet Performance Issue - USE2 - Degraded Performance 3h 38m ezyVet Software: USA and Canada Central/East
Started Jul 20, 2026, 02:49 PM UTC· resolved Jul 20, 2026, 06:28 PM UTC
- investigating Jul 20, 2026, 02:49 PM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- identified Jul 20, 2026, 05:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 20, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 06:28 PM UTC
This incident has been resolved.
Major July 17, 2026 VMS Pro - Users are unable to see images in the viewer 2h 59m VMS Pro
Started Jul 17, 2026, 05:31 PM UTC· resolved Jul 17, 2026, 08:31 PM UTC
- investigating Jul 17, 2026, 05:31 PM UTC
We are currently investigating an issue with users not being to see images in the viewer.
- monitoring Jul 17, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 08:31 PM UTC
This incident has been resolved.
Major July 17, 2026 Web PACS - Unable to Import/Export Images 3h 26m IDEXX Web PACS
Started Jul 17, 2026, 05:04 PM UTC· resolved Jul 17, 2026, 08:30 PM UTC
- investigating Jul 17, 2026, 05:04 PM UTC
WE are currently investigating an issue with Import & Export functionality in Web PACS.
- investigating Jul 17, 2026, 05:56 PM UTC
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
- monitoring Jul 17, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 08:30 PM UTC
This incident has been resolved.
Major July 16, 2026 Issue starting IDEXX Payments transactions from Neo 21h 6m Neo Software
Started Jul 16, 2026, 03:53 PM UTC· resolved Jul 17, 2026, 12:59 PM UTC
- identified Jul 16, 2026, 03:53 PM UTC
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause. In Google Chrome, please Empty Cache and Hard Reload to resolve the issue. Mac - Open the page you want to refresh. - Open Chrome DevTools using Command (⌘) + Option + I. - With DevTools open, click and hold or right-click the Reload button beside the address bar. - Select Empty Cache and Hard Reload. Windows - Open the page you want to refresh. - Open Chrome DevTools using Ctrl + Shift + I or F12. - With DevTools open, click and hold or right-click the Reload button beside the address bar. - Select Empty Cache and Hard Reload.
- monitoring Jul 16, 2026, 05:31 PM UTC
A fix has been applied and we're monitoring the system.
- monitoring Jul 16, 2026, 08:39 PM UTC
We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
- monitoring Jul 16, 2026, 10:17 PM UTC
A fix has been applied and we're monitoring the system.
- resolved Jul 17, 2026, 12:59 PM UTC
This incident has been resolved.
Notice July 16, 2026 Diagnostic Imaging and Telemedicine ML-Apps and Lambda 26.9 Release 9m VetMedStat, IDEXX Web PACS, VMS Pro, Diagnostic Images and 1 more
Started Jul 16, 2026, 03:22 PM UTC· resolved Jul 16, 2026, 03:32 PM UTC
- monitoring Jul 16, 2026, 03:22 PM UTC
Diagnostic Imaging and Telemedicine ML-Apps and Lambda 26.9 Release is ongoing.
Minor July 15, 2026 ezyVet Performance Issue USE1 1h 3m ezyVet Software: USA and Canada Central/East
Started Jul 15, 2026, 07:51 PM UTC· resolved Jul 15, 2026, 08:54 PM UTC
- investigating Jul 15, 2026, 07:51 PM UTC
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Jul 15, 2026, 08:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 08:54 PM UTC
This incident has been resolved.
Minor July 10, 2026 VetConnect PLUS Authentication Issues 19h 41m Web, IDEXX Web PACS, Mobile
Started Jul 10, 2026, 07:32 PM UTC· resolved Jul 11, 2026, 03:13 PM UTC
- investigating Jul 10, 2026, 07:32 PM UTC
We are currently investigating an issue with our authentication.
- identified Jul 10, 2026, 07:51 PM UTC
The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now. Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to: * Successful login to VetConnect PLUS or WebPACS may lead customer to activation page * Homepage may be missing In Process column * Results page may be missing a variety of features
- monitoring Jul 10, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
- resolved Jul 11, 2026, 03:13 PM UTC
This incident has been resolved.
Major July 9, 2026 AI Assisted Notes: Issue generating transcriptions 58m Neo Software
Started Jul 09, 2026, 08:59 PM UTC· resolved Jul 09, 2026, 09:58 PM UTC
- identified Jul 09, 2026, 08:59 PM UTC
The Neo team is aware of an issue impacting customers when generating AI Assisted Notes transcriptions. We are working on a fix and will post another update as soon as we learn more.
- monitoring Jul 09, 2026, 09:05 PM UTC
A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions. We will provide another update once all failed transcriptions have been re-generated.
- resolved Jul 09, 2026, 09:58 PM UTC
This incident has been resolved and all transcriptions re-generated.
Major July 9, 2026 DVMIinsight - Users getting errors while trying to load cases 9h 47m DVMInsight
Started Jul 09, 2026, 07:04 PM UTC· resolved Jul 10, 2026, 04:52 AM UTC
- investigating Jul 09, 2026, 07:04 PM UTC
We are currently investigating an issue where some users are not able to read cases.
- resolved Jul 10, 2026, 04:52 AM UTC
This incident has been resolved.
Minor July 8, 2026 Neo degraded performance 44m Neo Software
Started Jul 08, 2026, 08:14 PM UTC· resolved Jul 08, 2026, 08:58 PM UTC
- investigating Jul 08, 2026, 08:14 PM UTC
The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to: - Sharing patient records - Displaying diagnostic results We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- monitoring Jul 08, 2026, 08:25 PM UTC
A fix has been implemented and performance has recovered. We're continuing to monitor the system.
- resolved Jul 08, 2026, 08:58 PM UTC
This incident has been resolved.