IDEXX Outage History
IDEXX is up right nowPingoru has recorded 137 incidents for IDEXX: 137 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 110 of 720 (15%) |
| May 2026 | 10 | 36 of 744 (5%) |
| June 2026 | 19 | 359 of 720 (50%) |
| July 2026 | 18 | 322 of 744 (43%) |
| August 2026 | 15 | 179 of 744 (24%) |
| September 2026 | 13 | 286 of 720 (40%) |
| October 2026 | 8 | 19 of 593 (3%) |
Incidents, newest first
Minor July 8, 2026 SmartFlow Syncing Issues 4d 19h iPad, Web, Integration
Started Jul 08, 2026, 12:00 AM UTC· resolved Jul 12, 2026, 07:45 PM UTC
- investigating Jul 15, 2026, 09:45 PM UTC
Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices. We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.
- resolved Jul 16, 2026, 12:17 AM UTC
This incident has been resolved.
Minor July 7, 2026 Petly Plans - Plan Management Disruptions 18h 5m Petly Plans
Started Jul 07, 2026, 09:08 PM UTC· resolved Jul 08, 2026, 03:14 PM UTC
- identified Jul 07, 2026, 09:08 PM UTC
We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.
- monitoring Jul 08, 2026, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2026, 03:14 PM UTC
This issue has been resolved.
Major July 7, 2026 Issue viewing diagnostics results in Neo 1h 36m Neo Software
Started Jul 07, 2026, 07:16 PM UTC· resolved Jul 07, 2026, 08:53 PM UTC
- identified Jul 07, 2026, 07:16 PM UTC
The Neo team is aware of an issue impacting viewing diagnostic results within Neo. Until the issue is resolved: - View results directly in your diagnostic partners’ portals. We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
- resolved Jul 07, 2026, 08:53 PM UTC
A fix has been implemented and this incident is resolved.
Notice June 30, 2026 Vello Form Links 2h 48m Neo Vello, Cornerstone Vello
Started Jun 30, 2026, 07:33 PM UTC· resolved Jun 30, 2026, 10:21 PM UTC
- investigating Jun 30, 2026, 07:33 PM UTC
We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information. Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
- investigating Jun 30, 2026, 07:35 PM UTC
We are continuing to investigate this issue.
- resolved Jun 30, 2026, 10:21 PM UTC
This incident has been resolved.
Minor June 30, 2026 WebPACS: Unable to Send to external DICOM services 42m Diagnostic Images
Started Jun 30, 2026, 03:41 AM UTC· resolved Jun 30, 2026, 04:24 AM UTC
- investigating Jun 30, 2026, 03:41 AM UTC
IDEXX Web PACS is currently unable to send to external DICOM services. We apologize for any inconvenience. Our team is actively working to resolve the issue.
- monitoring Jun 30, 2026, 04:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 04:24 AM UTC
This incident has been resolved.
Minor June 29, 2026 ezyVet Third Party Integration Issue - Provet 4h 20m
Started Jun 29, 2026, 11:41 PM UTC· resolved Jun 30, 2026, 04:01 AM UTC
- investigating Jun 29, 2026, 11:41 PM UTC
Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.
- resolved Jun 30, 2026, 04:01 AM UTC
The issue affecting B2B ordering with Provet has now been resolved. The disruption was caused by a brief third-party outage earlier today, which impacted our integration. We apologise for the inconvenience and appreciate your patience.
Major June 29, 2026 Vello Requests & Notifications: Unable to open Appointment Request details 3h 57m Neo Vello, ezyVet Vello, Cornerstone Vello
Started Jun 29, 2026, 02:42 PM UTC· resolved Jun 29, 2026, 06:39 PM UTC
- investigating Jun 29, 2026, 02:42 PM UTC
We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.
- monitoring Jun 29, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 06:39 PM UTC
This incident has been resolved.
Minor June 28, 2026 Performance Issues - Increased Error Rate in APSE2 2h 13m ezyVet Software: Australia, ezyVet Software: New Zealand
Started Jun 28, 2026, 10:54 PM UTC· resolved Jun 29, 2026, 01:08 AM UTC
- investigating Jun 28, 2026, 10:54 PM UTC
Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Jun 29, 2026, 12:33 AM UTC
Our technical team have advised that performance has stabilised and this issue should now be resolved. We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
- resolved Jun 29, 2026, 01:08 AM UTC
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.
Major June 28, 2026 Interruption to ezyVet SMS services in Singapore 10d 4h SMS Providers
Started Jun 28, 2026, 07:42 PM UTC· resolved Jul 09, 2026, 12:05 AM UTC
- identified Jun 28, 2026, 07:42 PM UTC
Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore. We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible. In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
- resolved Jul 09, 2026, 12:05 AM UTC
This issue has been resolved, and we have confirmed SMS services for Singapore are now restored. Thank you for your patience as we worked through resolving this issue. We will resume our standard monitoring processes for any further service disruption.
Critical June 25, 2026 rVetLink - Service Outage –
Started Jun 25, 2026, 05:00 AM UTC· resolved Jun 25, 2026, 05:00 AM UTC
- resolved Jun 26, 2026, 03:50 PM UTC
rVetLink experienced an unplanned service outage from 12:00a until 7:30a CT. All services were restored and no data was lost.
Critical June 23, 2026 SmartOrder — IDEXX online ordering and order matching 98d 8h SmartOrder - Online Inventory Ordering
Started Jun 23, 2026, 12:21 PM UTC· resolved Sep 29, 2026, 08:40 PM UTC
- investigating Jun 23, 2026, 12:21 PM UTC
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems. At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate. We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving. Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored. Our teams are actively investigating both issues and will share updates as more information becomes available.
- resolved Sep 29, 2026, 08:40 PM UTC
This incident has been resolved.
Minor June 22, 2026 (ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation 1h 34m Other Integrations
Started Jun 22, 2026, 06:34 PM UTC· resolved Jun 22, 2026, 08:08 PM UTC
- investigating Jun 22, 2026, 06:34 PM UTC
Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.
- resolved Jun 22, 2026, 08:08 PM UTC
This incident has been resolved.
Minor June 17, 2026 Issues printing reference laboratory requisition forms in Neo 1h 28m Neo Software
Started Jun 17, 2026, 09:15 PM UTC· resolved Jun 17, 2026, 10:44 PM UTC
- investigating Jun 17, 2026, 09:15 PM UTC
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms. Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal. We will post another update when we have more information.
- resolved Jun 17, 2026, 10:44 PM UTC
This incident has been resolved.
Major June 17, 2026 ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable 1d 15h ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System
Started Jun 17, 2026, 05:58 AM UTC· resolved Jun 18, 2026, 09:09 PM UTC
- investigating Jun 17, 2026, 05:58 AM UTC
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime. We apologise for the disruption and will provide an update as soon as more information is available.
- resolved Jun 18, 2026, 09:09 PM UTC
Our NZ toll‑free support number (0800 399 838) is now working again for customers in New Zealand wanting to contact ezyVet, VetRadar, or SmartFlow support by phone. Thank you for your patience while we worked with our service provider to resolve this issue.
Major June 15, 2026 ezyVet Third Party Integration Issue - Antech 12h 49m Diagnostic Integrations
Started Jun 15, 2026, 01:00 PM UTC· resolved Jun 16, 2026, 01:49 AM UTC
- investigating Jun 15, 2026, 07:07 PM UTC
Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.
- resolved Jun 16, 2026, 01:49 AM UTC
We have now heard back from the Antech Team who have confirmed that the performance issue they were experiencing has been resolved. You should now be able to request Antech Diagnostic Test Codes without any issues.
Major June 10, 2026 Cubex Integration Issue 8h 59m Cubex
Started Jun 10, 2026, 07:00 PM UTC· resolved Jun 11, 2026, 04:00 AM UTC
- investigating Jun 10, 2026, 09:35 PM UTC
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet. The Cubex Team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Jun 10, 2026, 09:39 PM UTC
The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.
- identified Jun 11, 2026, 01:06 AM UTC
The Cubex Team is still actively working to restore services for all affected sites.
- resolved Jun 11, 2026, 04:00 AM UTC
The Cubex Team has confirmed that this issue has now been resolved.
Minor June 2, 2026 Vello icon not displaying for some ezyVet customers 6h 12m ezyVet Vello
Started Jun 02, 2026, 04:49 PM UTC· resolved Jun 02, 2026, 11:01 PM UTC
- investigating Jun 02, 2026, 04:49 PM UTC
We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
- resolved Jun 02, 2026, 11:01 PM UTC
This incident has been resolved.
Minor June 1, 2026 PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage 4h 21m Ordering - Reference Laboratory, Ordering - In House Diagnostics
Started Jun 01, 2026, 02:09 PM UTC· resolved Jun 01, 2026, 06:30 PM UTC
- investigating Jun 01, 2026, 02:09 PM UTC
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause. We will provide an update no later than 12 pm ET on Monday June 1.
- investigating Jun 01, 2026, 03:34 PM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 04:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2026, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 06:30 PM UTC
This incident has been resolved.
Minor May 28, 2026 ezyVet Third Party Integration Issue 3h 24m PACS Medical Imaging integrations
Started May 28, 2026, 09:36 PM UTC· resolved May 29, 2026, 01:00 AM UTC
- investigating May 28, 2026, 09:36 PM UTC
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.
- resolved Jun 04, 2026, 08:04 PM UTC
This incident has been resolved.
Minor May 21, 2026 Delayed Radiology Results in VetConnect PLUS 17h 57m Diagnostic Results, Web, Mobile
Started May 21, 2026, 07:08 PM UTC· resolved May 22, 2026, 01:06 PM UTC
- investigating May 21, 2026, 07:08 PM UTC
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- resolved May 22, 2026, 01:06 PM UTC
This incident has been resolved.
Major May 21, 2026 Clinics are unable to DICOM sends images to VMS. 17h 53m VetMedStat, VMS Pro, VMS18, VMS Admin
Started May 21, 2026, 07:08 PM UTC· resolved May 22, 2026, 01:01 PM UTC
- investigating May 21, 2026, 07:08 PM UTC
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
- identified May 21, 2026, 07:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 10:01 PM UTC
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
- monitoring May 22, 2026, 03:39 AM UTC
We will continue to monitor through the night, but there should no longer be any delays with images loading.
- resolved May 22, 2026, 01:01 PM UTC
Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.
Major May 20, 2026 Neo - 500 Errors When Accessing 6h 58m Neo Software
Started May 20, 2026, 09:00 AM UTC· resolved May 20, 2026, 03:59 PM UTC
- investigating May 20, 2026, 12:10 PM UTC
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
- monitoring May 20, 2026, 12:42 PM UTC
We have fixed the issue causing the 500 errors and are continuing to monitor.
- resolved May 20, 2026, 03:59 PM UTC
This incident has been resolved.
Minor May 19, 2026 Some users unable to load Vello integration settings in ezyVet 2h 22m ezyVet Vello
Started May 19, 2026, 06:34 PM UTC· resolved May 19, 2026, 08:57 PM UTC
- investigating May 19, 2026, 06:34 PM UTC
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet. Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
- identified May 19, 2026, 08:11 PM UTC
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
- monitoring May 19, 2026, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 08:57 PM UTC
This incident has been resolved.
Major May 8, 2026 Web PACS/Image Viewer: Unable to View Images 1h 10m IDEXX Web PACS, VMS Pro
Started May 08, 2026, 12:38 AM UTC· resolved May 08, 2026, 01:48 AM UTC
- investigating May 08, 2026, 12:38 AM UTC
IDEXX Web PACS is currently unable to send or receive diagnostic images. We apologize for any inconvenience. Our team is actively working to resolve the issue.
- identified May 08, 2026, 12:46 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 12:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 01:48 AM UTC
Image Viewer functionality has been restored. This incident has been resolved.
Notice May 6, 2026 DVMI - Slowness while submitting images. 2h 18m DVMInsight
Started May 06, 2026, 06:58 PM UTC· resolved May 06, 2026, 09:17 PM UTC
- identified May 06, 2026, 06:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 09:17 PM UTC
This incident has been resolved.