Resolved after 1 hour 36 minutes, affecting Neo Software, on July 7, 2026.
The Neo team is aware of an issue impacting viewing diagnostic results within Neo. Until the issue is resolved: - View results directly in your diagnostic partners’ portals. We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
Affected components
Update timeline
- identified Jul 07, 2026, 07:16 PM UTC
The Neo team is aware of an issue impacting viewing diagnostic results within Neo. Until the issue is resolved: - View results directly in your diagnostic partners’ portals. We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
- resolved Jul 07, 2026, 08:53 PM UTC
A fix has been implemented and this incident is resolved.
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