IDEXX incident
ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable
Resolved after 1 day 15 hours, affecting ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System, on June 17, 2026.
Our NZ toll‑free support number (0800 399 838) is now working again for customers in New Zealand wanting to contact ezyVet, VetRadar, or SmartFlow support by phone. Thank you for your patience while we worked with our service provider to resolve this issue.
Affected components
Update timeline
- investigating Jun 17, 2026, 05:58 AM UTC
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime. We apologise for the disruption and will provide an update as soon as more information is available.
- resolved Jun 18, 2026, 09:09 PM UTC
Our NZ toll‑free support number (0800 399 838) is now working again for customers in New Zealand wanting to contact ezyVet, VetRadar, or SmartFlow support by phone. Thank you for your patience while we worked with our service provider to resolve this issue.
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