IDEXX incident
Issues printing reference laboratory requisition forms in Neo
Resolved after 1 hour 28 minutes, affecting Neo Software, on June 17, 2026.
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms. Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal. We will post another update when we have more information.
Affected components
Update timeline
- investigating Jun 17, 2026, 09:15 PM UTC
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms. Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal. We will post another update when we have more information.
- resolved Jun 17, 2026, 10:44 PM UTC
This incident has been resolved.
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