IDEXX incident

SmartFlow Syncing Issues

Resolved after 4 days 19 hours, affecting iPad and Web and 1 more, on July 8, 2026.

investigating Jul 15, 2026, 09:45 PM UTC

Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices. We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.

Started
Jul 08, 2026, 12:00 AM UTC
Resolved
Jul 12, 2026, 07:45 PM UTC
Duration
4d 19h
Detected by Pingoru
Jul 08, 2026, 12:00 AM UTC

Affected components

iPadWebIntegration

Update timeline

  1. investigating Jul 15, 2026, 09:45 PM UTC

    Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices. We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.

  2. resolved Jul 16, 2026, 12:17 AM UTC

    This incident has been resolved.

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