IDEXX incident

Vello icon not displaying for some ezyVet customers

Resolved after 6 hours 12 minutes, affecting ezyVet Vello, on June 2, 2026.

investigating Jun 02, 2026, 04:49 PM UTC

We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.

Started
Jun 02, 2026, 04:49 PM UTC
Resolved
Jun 02, 2026, 11:01 PM UTC
Duration
6h 12m
Detected by Pingoru
Jun 02, 2026, 04:49 PM UTC

Affected components

ezyVet Vello

Update timeline

  1. investigating Jun 02, 2026, 04:49 PM UTC

    We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.

  2. resolved Jun 02, 2026, 11:01 PM UTC

    This incident has been resolved.

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